Client Delivery Manager

Counsel Health; New York, Boston (NY, MA); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

401K

Unlimited PTO

Parental Leave

Comprehensive healthcare

Job summary

Counsel Health is hiring a Client Delivery Manager to lead complex, cross-functional client programs from kickoff to go-live. You will collaborate with Product, Operations, Engineering, Marketing, and Clinical teams to design repeatable delivery models.

The role requires 5+ years in a client-facing healthcare setting, a track record of delivering on schedule, and the ability to tell a story with data through dashboards. Startup grit and adaptability are essential.

Qualifications

• 5+ years in a client-facing role in healthcare, including work with C-suite executives and enterprise brands.
• Experience running complex cross-functional projects and delivering on schedule.
• Strong understanding of the care delivery lifecycle.
• Ability to tell a story with data using dashboards and visualizations.
• Startup-oriented and comfortable with ambiguity.

Responsibilities

• Launch and manage client delivery programs from kickoff to go-live.
• Coordinate cross-functional teams across Product, Operations, Engineering, Marketing, and Clinical.
• Manage stakeholder relationships and identify risks and opportunities.
• Establish scalable processes for high-volume care delivery.

Skills

Client-facing healthcare experience

Project management

Care delivery lifecycle understanding

Data storytelling and dashboards

Startup mindset

Job description

About Counsel

Counsel’s mission is to multiply the world’s healthcare capacity. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we’re building the first fully-vertical, AI-native medical group from the ground up. We’ve redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. [learn more on our blog]
Since our founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z, Google Ventures, Pear VC and other top-tier VC firms.
Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (MIT, Google, DeepMind, NVIDIA, Stripe, Meta) — and we’re looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

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About The Role

We’re hiring for a Client Delivery Manager on the Counsel team, reporting directly to the VP of Client Delivery. This foundational role will tackle complex cross-organizational work, collaborating heavily across our Product, Operations, Engineering, Marketing, and Clinical teams to launch and grow our client programs. This opportunity is made for a true builder; you’ll run new processes, solve complex problems with creativity, and help design a repeatable approach across our diverse portfolio.

What You'll Do

• Implement and launch the project end-to-end from kickoff through go-live, surfacing risks to the critical path early, keeping cross-functional workstream owners accountable, and representing the client's voice across our internal teams.

• Create cross-team alignment that drives complex problems to resolution quickly, communicating with clarity to every level of the organization and adjusting your approach based on the audience.

• Manage our front-line stakeholder relationships, working hand in hand with leaders from the largest brands in our industry, flagging new risks and opportunities as they emerge, managing project scope, and predicting client needs.

• As the expert on both Counsel and our client, establish the path to build from an early market entrance to a high-volume care delivery program.

What You'll Bring

• 5+ years in a client-facing role healthcare a healthcare setting, including direct work with C-suite executives and enterprise brands.

• A track record of running complex, cross-functional projects and keeping them on schedule.

• A strong working understanding of the care delivery lifecycle.

• Comfortable using rich data sources to tell a story. You can navigate a dashboard, build visualizations, and identify emerging trends and risks.

• Startup grit. You're energized by ambiguity and willing to write the playbook instead of waiting for one.

What We Offer

• Impact: Be at the forefront and contribute to groundbreaking, AI-driven healthcare experiences, directly interface with execs at the world's leading tech & healthcare orgs

• Growth: Significant opportunities for broad ownership and professional development within our rapidly scaling startup

• Compensation: Competitive salary + equity

• Benefits: Comprehensive healthcare, vision + dental, 401K, Unlimited PTO, Parental Leave

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Our Values

• Patients come first.
  We are clinicians 1st, technologists 2nd. We act with patient trust/safety at the center of every decision.

• Innovate with optimism.
  We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed, no sacred cows.

• Right answer wins.
  Debate openly and pick the strongest path. We optimize for the company, not functions. We win and lose as a team.

• Simplicity over complexity.
  We choose clear, elegant solutions and avoid adding complexity that does not serve patients or the team.

• Do fewer things, well.
  We focus, and hold ourselves to the highest bar and pursue excellence in those areas.

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