Client Delivery Analyst III (Existing Business) - Remote

Velera; United States; Remote; USD 75,000 - 97,000; Full time

Job summary

Join a leading company as a Client Delivery Analyst III, managing complex financial projects for credit unions. You will lead client consultations, define system requirements, and ensure project execution. The role emphasizes client relationships and process improvements, offering a competitive salary and comprehensive benefits.

Benefits

Health Benefits

PTO

401(k)

HSA

FSA

Flexible Benefits

Wellness Programs

Qualifications

• 7 years in payment processing industry.
• 5 years in business or system analysis.
• 3 years of client-facing project support experience.

Responsibilities

• Meet with clients to discuss project specifications.
• Conduct Gap Analysis to define system requirements.
• Provide post-implementation support.

Skills

Project Management

Client Relationship Management

Gap Analysis

Education

Bachelor’s Degree

Six Sigma Certification

Project Management Certification

Job description

Client Delivery Analyst III (Existing Business) - Remote

Join Velera as a Client Delivery Analyst III (Existing Business) and contribute to complex financial projects supporting credit unions.

About Velera

Velera, formerly PSCU/Co-op Solutions, is committed to fostering an inclusive environment that values diversity and promotes employee growth. We support our employees with comprehensive benefits and a focus on diversity, equity, and inclusion.

The Opportunity

The Client Delivery Analyst III manages the implementation of complex financial institution debit and/or credit projects, leading client consultations, technical requirements, and project execution.

Responsibilities

1. Meet with clients to discuss project specifications and options.
2. Conduct Gap Analysis to define system requirements.
3. Guide clients on best practices to meet their business needs.
4. Coordinate with technical teams and vendors to ensure timely and accurate project delivery.
5. Identify issues, report to project managers, and assist in resolutions.
6. Validate system parameters, conduct testing, and support during design, development, and implementation phases.
7. Provide post-implementation support, including on-site visits and after-hours support as needed.
8. Follow change management processes and mentor less experienced analysts.
9. Develop client relationships and improve departmental processes.

Qualifications

• Bachelor’s degree or equivalent experience; Six Sigma and project management certifications preferred.
• At least 7 years in the payment processing industry, with a thorough understanding of card products and support services.
• Minimum 5 years in business or system analysis.
• At least 3 years of client-facing project support experience.
• Experience with card processing data migration projects.

Compensation & Benefits

Salary range: $75,800 - $96,700, adjusted based on experience.

• Competitive wages, health benefits, PTO, 401(k), HSA, FSA, and more.
• Work-life balance supported by flexible benefits and wellness programs.

Equal Opportunity Employment

Velera is an EEO employer, committed to diversity and inclusion. We provide reasonable accommodations for individuals with disabilities.