Client Delivery Analyst II (Digital Wallets and Issuance, Zelle, CardNav) - Remote

PSCU; Orlando (FL); Remote; USD 67,000 - 87,000; Full time

Job summary

An innovative firm is seeking a Client Delivery Analyst II to drive the successful implementation of complex financial projects. In this role, you will collaborate with clients to understand their business requirements, lead technical implementations, and ensure quality throughout the process. This position offers the opportunity to work in a dynamic environment, contributing to the success of credit unions and their members. You will be empowered to bring your voice to a diverse team and help shape the future of financial services. If you're ready to challenge yourself and make a meaningful impact, this role is for you.

Benefits

Competitive wages

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

401k with employer match

Tuition Reimbursement

Wellness program

Mental Health and Well-being: Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in payment processing required.
• Technical leadership for project implementations is essential.

Responsibilities

• Support implementation of complex financial projects and initiatives.
• Facilitate communication between clients and technical teams.

Skills

Client Consultation

Gap Analysis

Project Management

Technical Support

Communication Skills

Education

Associate's Degree in Related Field

Bachelor's Degree

Tools

Payment Processing Systems

Project Management Software

Job description

Client Delivery Analyst II (Digital Wallets and Issuance, Zelle, CardNav) - Remote

Client Delivery Analyst II (Digital Wallets and Issuance, Zelle, CardNav) - Remote

Apply locations Florida - Remote time type Full time posted on Posted 4 Days Ago job requisition id 8009

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Opportunity

The Client Delivery Analyst II supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Day in the Life

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned.

Qualifications

• Associates degree in related field and/or equivalent combination experience and education is required.
• Bachelor’s degree preferred.
• Three (3) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required or current contractor resource in same or equivalent position performing all job requirements with Velera.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.

Pay Equity

$67,700.00 to $86,300.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following"EEO is the Law" Poster and the"EEO is the Law" Poster Supplement . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

An Inclusive Atmosphere Where Possibilities are Delivered

“Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine.

If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self.

Your Voice Matters and Your Contributions are Rewarded

You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you.

Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined.

We Help Credit Unions Deliver Possibilities

Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success.

How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum.

Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States.

• Service Excellence – Delivering the Best

We provide credit unions and their members with state-of-the-heart service.

• Security – Protecting Vital Interests

We stop threats before they can cause damage.

• Digital Solutions – Presenting the Future

We make it possible for members to conveniently experience the best in credit union services.

• Strategic Growth – Opening New Opportunities

As the perfect partner with all the right tools, we help credit unions achieve their goals.