Client Delivery Analyst

Numerator; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in consumer data solutions is seeking a Client Delivery Executive. The role focuses on ensuring accurate data delivery and maintaining strong relationships with clients through effective communication. Candidates should possess a Bachelor's degree and excel in stakeholder management, particularly within the grocery market analytics.

Qualifications

• Professional proficiency in English and another language (French, Spanish, or Portuguese).
• Ability to make timely decisions with minor supervision.
• Experience in coding or report delivery roles is a plus.

Responsibilities

• Ensure accurate and timely delivery of consumer data to clients.
• Manage attribution maintenance and QC processes.
• Build knowledge of the Grocery Market for effective attribute management.

Skills

Communication

Stakeholder Management

Excel

Education

Bachelor's Degree

Master's Degree

Doctorate Degree

Tools

Excel

SQL

PowerBI

R Studio

Job description

The Client Delivery Executive ensures accurate and timely delivery of consumer data to clients. This includes attribute and report maintenance, keeping data up to date; efficient ticket execution, resolving client queries; rigorous QC execution, guaranteeing data accuracy; and fostering a strong dictionary team relationship for consistent data definitions. They translate complex data into actionable insights, providing crucial support to clients.

Responsibilities:

• Attribution: Complete attribution maintenance for all attribute types post set up, true and false hierarchies maintenance, Attribution QC (lifting alerts and comparison mapping checks)

• Attribution Global: Responsible for the Global Attributes (i.ie Brand Footprint) attribution maintenance in line with the global requirements

• Database Outputs: Produce and deliver databases to translate our stakeholders' requirements into reporting deliverables while providing analysis and supporting in data processing procedures related with business software.

• Bespoke Deliverables: Manage the maintenance of bespoke Deliverables

• User access & permissions: Ability to update and maintain user (s) access and permissions for all contracted data; Manage the change requests and/or Company re-name actions in relation in to User Access; and ability to manage the cyclical password reset process for training and reporting accounts

• Operations Relationships: A strong and effective partnership within the delivery teams (attribution, coding and best spoke reports) and the Governance Leads, ensuring a timely resolution to all client delivery queries, requests or issues

• Process and Continuous Improvement: Responsible for the quality of the output, checking and reviewing all executions have inputted into the system correctly and on time, to the defined quality standards

• Team, People and Self Development:

• Build knowledge of the Grocery Market to ensure understanding is present for Attributes and how they should be managed

• Proactively developing your understanding of Clients Permissions and how this links to their final output

• Engage with your line manager – seeking their feedback, input and contribution to your development – act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible

• Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training

Requirements:

• Bachelors, Masters, Doctorate Degree

• Professional proficiency in stakeholder onshore language (English and French or Spanish or Portuguese)

• Excellent written and verbal communication skills

• Stakeholder management - ability to build and maintain strong relationships across regions.

• High knowledge of office automation in Excel - formulas

• Ability to make timely decisions with minor supervision

• Experience working in a previous Coding, product classification or reports delivery role is desirable

• Excel (advanced)

• SQL (basic)

• PowerBI (basic, desirable)

• R Studio (Basic Level – Desirable)