Client Data Specialist

LE027 Rivet Health LLC; Utah; Hybrid; USD 50,000 - 70,000; Full time

Job summary

LE027 Rivet Health LLC, located in the United States, is seeking a Client Data Specialist to maintain customer account accuracy, focusing on payer contracts and fee schedules. This role supports Client Success Managers ensuring customer satisfaction.

The ideal candidate will have at least 3 years of relevant experience and possess strong communication skills, problem-solving abilities, and an understanding of reimbursement methodologies. A hybrid work model will be followed based on business needs.

Qualifications

• At least 3 years of relevant experience.
• Experience in modeling fee schedules or hospital billing.
• Ability to interpret payer contract terms.

Responsibilities

• Maintain payer contracts and fee schedules.
• Perform data discovery and entry tasks.
• Communicate contract details with clients.
• Support complex issue investigations.

Skills

Communication skills

Problem-solving abilities

Attention to detail

CRM software proficiency

Reimbursement methodologies understanding

Education

Associate's degree or high-school diploma

Job description

Position Overview

The Client Data Specialist plays a vital role in maintaining customer account accuracy and completeness, focusing on payer contracts and fee schedules. This position supports Client Success Managers and ensures customer satisfaction and account readiness.

What You’ll Do

• Maintain up-to-date payer contracts and fee schedules for customer accounts.
• Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules.
• Read, interpret, and understand payer contract terms.
• Complete task lists quickly and provide timely updates on progress.
• Deliver high-quality, detail-oriented work to ensure account readiness.
• Communicate with clients about the details of their payer contracts.
• Coordinate with internal teams for additional research, problem resolution and preventative measures.
• Support escalated and complex issues by further investigating solutions and clearly communicating with stakeholders.
• Participate in team meetings and contribute to the development of client service strategies and a high-quality client service experience.
• Support other team members during peak times or when additional help is needed.

What You’ll Bring

• Associate’s degree or high‑school diploma and at least 3 years of experience.
• Good understanding of physician and/or hospital reimbursement methodologies.
• Experience modeling fee schedules or working with physician and/or hospital billing.
• Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Excellent verbal and written communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Proficiency in using CRM software and support tools.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy and patience when dealing with clients.
• Ability to work independently as well as part of a team.
• Unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S. with multiple locations across the country and in Hyderabad, India. All employee work locations are based on the needs of the position and are determined by the Leadership team. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule.

Equal Employment Opportunity

Zelis is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role.

Accessibility Support

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [e-mail].