Client Data Specialist

Husch Blackwell; Kansas City (MO); Hybrid; USD 45,000 - 65,000; Full time

Job summary

A leading law firm seeks a Client Data Specialist responsible for data management, client interaction, and ensuring quality client service. Ideal candidates will possess a relevant educational background, requisite experience in a law firm, and proficiency in Microsoft Office. The role offers the opportunity for professional growth within a diverse and supportive environment.

Qualifications

• 2-3 years’ relevant experience required, preferably in a law firm environment.
• Proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

Responsibilities

• Ensure data integrity in firm software applications.
• Coordinate entry of client and matter information into the database.
• Serve as a liaison between internal and external clients.

Skills

Proficiency in Microsoft Office Suite

Attention to detail

Client service skills

Education

High School Diploma or GED

2-year degree preferred

Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Client Data Specialist position. This position may be filled remotely, or in any of our locations.

The Client Data Specialist is primarily responsible for the entry and management of client, matter and timekeeper data within applicable firm software applications. This role serves as a liaison between internal and external clients to ensure delivery of optimal client service, client satisfaction, and retention. The Specialist effectively interprets and communicates client objectives internally to ensure client satisfaction by providing first-class service levels and quality data. Essential functions include :

• Ensure data integrity in 3E, Case Management, and Intapp Open.
• Synchronize and maintain the data flow between the above-mentioned systems.
• Correspond with attorneys and designated client contacts as appropriate.
• Prepare new client / matter report for firm wide distribution.
• Coordinate entry of firm wide client, matter, timekeeper, and user access information into 3E.
• Maintain client and matter information in the 3E database including but not limited to : update billing information, manage rate tables, record name changes, update attorney designation changes, update matter status, and edit other 3E fields as requested.
• Coordinate entry of client case information into client case management.
• Follow up with firm personnel regarding clients and matters.
• Assist with client development projects relating to financial systems.
• Conduct training & provide support to the legal support team on the Firm’s intake system.
• Review, analyze and summarize Outside Counsel Guidelines - set 3E accordingly to ensure client compliance.
• Serve as a liaison with Accounting, Conflicts, and Information Governance teams to maintain efficiency and accuracy in the exchange of information utilized and maintained in the client, matter and timekeeper profiles and other area systems.
• Escalate issues / problems to Firm leadership that prevents or hinders the delivery of high-quality support to clients.
• Participate in special projects as assigned.
• Performs other duties as assigned.

Position Requirements

• High School Diploma or GED required; 2-year degree preferred.
• 2-3 years’ relevant experience required, preferably in a law firm environment.
• Proficiency in Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and / or perform the essential functions of a position.