Client Coordinator (29676)

ExamWorks, Inc.; Rockford (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare services provider, ExamWorks, Inc. is hiring for a Client Coordinator role, which is fully remote. Ideal candidates will have clerical experience and strong customer service skills. This position involves managing client inquiries and data processing in a fast-paced environment.

Benefits

Paid time off

401k

Competitive benefits

Qualifications

• Minimum one year clerical experience required.
• Knowledgeable of multiple software programs.
• Ability to adapt to a high-volume contact center environment.

Responsibilities

• Handles inquiries from clients and documents information.
• Maintains contact with QA regarding workflow.
• Performs data entry and clerical duties.

Skills

Adaptability

Customer Service

Clerical Skills

Computer Literacy

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Details

Job Location: Rockford, IL

Position Type: Full Time

Salary Range: $16.25 - $16.25 Hourly

Travel Percentage: None

Description

Are you looking for a role where you can work from the comfort of your home?If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

The Client Coordinator position with ExamWorks is a great opportunity for talented candidates who are enthusiastic about using their skills to make a difference in the world of health care. Client Coordinators come from all different backgrounds including customer service, call center, sales support, clerical, administrative assistant, and receptionist.

You will be responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

This position is 100% remote. The schedule for the role is Monday through Friday, 10:30am-7:00pm CT, with 1-2 weekends per month and 3-4 holidays a year. Training for this position requires a 9:00am-5:30pm CT schedule. Once you complete training you will transition to 10:30am-7:00pm CT.

Responsibilities:

• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must be able to adapt to a high-volume contact center environment.
• Must have ability to be flexible within fast-paced dynamic environment.

Want to join an employee-first company with great benefits and growth opportunities? If you think this aligns with what you desire in your next career move, apply at this very moment!

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans