Client Coordinator

Twin Peaks Veterinary Center; Tucson (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Twin Peaks Veterinary Center in Tucson, Arizona is searching for a Client Coordinator to act as the front office liaison. This role includes greeting clients, maintaining organization, and assisting with exams. Candidates should possess a high school diploma and have experience in retail or customer service, with exposure to a medical environment preferred.

The ideal team member will also possess strong customer service principles, engage effectively with clients, and maintain a friendly demeanor despite demands. Physical requirements include the ability to lift up to 50 lbs with assistance and work flexible hours.

Qualifications

• 1+ years experience in retail sales or customer service preferred.
• Experience in a medical facility desired.

Responsibilities

• Greet clients and ensure they feel welcomed.
• Assist in cleaning and organizing exam rooms.
• Build positive relationships with clients and staff.

Skills

Effective customer service principles

Basic knowledge of medical terminology

Basic proficiency with Microsoft Office Suite

Strong customer relations and interpersonal skills

Strong organizational and time management skills

Education

High School Diploma or GED

Job description

Twin Peaks Veterinary Center - Tucson, Arizona

Position Summary

Client Coordinators are known as our front office liaison. They help facilitate the front office. Client Coordinators are responsible for greeting clients and making them feel welcomed. They must be personable, smile and maintain an even, friendly demeanor, while on the job. Client Coordinators escort clients and patients to clean, empty exam rooms free of persistent, offensive odors. They accurately weigh pets on the correct scale, assist clients to their cars if necessary, offer water to clients or patients in need, keep the reception area clean and organized by dusting, picking up trash and organizing the work area. The position must clean exam rooms between clients and straighten them as needed by sweeping, cleaning the exam table and instruments and restocking rooms. Always keep coffee stocked and available for clients.

Client Coordinators must be in close communication with the assistants/technicians. They notify that the next exam room has been loaded. They must have knowledge of timing with all appointments and general knowledge of the hospital flow. They work closely with the CSR’s and assist regularly as needed.

Client Coordinators build positive professional relationships with clients and staff. They should have completed high school diplomas and pursue on-the-job training.

Essential Qualifications

Education:

• High School Diploma or GED required

Professional Licenses/Certifications:

• None

Experience:

• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability:

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Physical Demands

The role requires regular talking and hearing. The team member must frequently use a computer for long periods of time and has specific vision requirements including close vision. The position requires walking and/or standing for long periods, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pet dander, and excretions. Exposed to low to moderate noise levels. Must be able to lift up to 30 lbs unassisted, 50 lbs with assistance. Must be able to work flexible hours including evenings and weekends.

Supervisory Responsibilities

None