Client Coordinator

ExamWorks; Rockford (IL); Remote; USD 35,000 - 50,000; Full time

Job summary

ExamWorks seeks a full-time Client Coordinator for a remote role focused on customer service and data management in the healthcare sector. The ideal candidate will have at least one year of clerical experience, a high school diploma, and strong computer skills, including proficiency in Microsoft Office. In this role, you will respond to client inquiries and manage data processes while ensuring compliance with safety regulations. Enjoy a supportive team atmosphere with competitive benefits including paid time off and 401k.

Benefits

Competitive benefits

Paid time off

401k

Qualifications

• Minimum one year clerical experience or equivalent.
• Experience in a medical office or insurance industry preferred.
• Knowledge of multiple software programs required.

Responsibilities

• Respond to inquiries from clients and representatives.
• Perform data processing tasks including data preparation and data tracking.
• File and archive cases, ensuring accurate documentation.

Skills

Customer service

Data entry

Documentation

Clerical duties

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

General computer knowledge

Job description

Overview

If you are an organized person, have great customer service skills, and are interested in making the leap from medical office to a corporate environment (but don't worry, you'll still be plugging away in the healthcare space), then this job may be the one for you.

ExamWorks is seeking a hardworking, customer service-focused professional to fill this REMOTE Client Coordinator role.

This role is a full time position with a standard work schedule Monday-Friday, 8 : 00am-4 : 30pm CT with overtime as offered. We are flexible and can adjust the hours by starting an hour or two before / after.

This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

Responsibilities

• Handles and responds promptly to inquiries from clients and / or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications

Client Coordinators come from all different backgrounds including customer service, sales support, clerical, administrative assistant, receptionist, medical office, call center, and more!

Minimum one year clerical experience; or equivalent combination of education and experience.

High school diploma or equivalent required.

Experience in a medical office or insurance industry preferred.

Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.

Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

Must be able to adapt to a high-volume contact center environment.

Must have ability to be flexible within fast-paced dynamic environment.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities / Females / Disabled / Veterans