Client Coordinator

Eihab Human Services; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

EIHAB Human Services Inc. in New York is seeking a Client Coordinator to oversee program services, ensure compliance with state and federal regulations, and provide leadership to the interdisciplinary team.

The role focuses on supervision, training, and the development of individualized plans to support participants with developmental disabilities. Responsibilities include coordinating Life Plans, managing intake procedures, supervising DSPs, and maintaining thorough documentation to ensure

Qualifications

• Associates degree in Human Services or equivalent with hands-on experience in OPWDD settings.
• Bachelor’s degree in Human Services preferred for advanced roles.
• Experience documenting plans, progress notes, and ISP-related materials desired.

Responsibilities

• Maintain and update individual Day plans and ensure accuracy.
• Attend ISP meetings and coordinate with the IDT.
• Develop goals for individuals and track progress monthly.
• Prepare monthly progress notes for participants.
• Ensure compliance with state and agency requirements in all records.
• Supervise direct support professionals and coordinate with families.

Skills

Team leadership

Documentation

OPWDD knowledge

Interdisciplinary collaboration

Education

Associates Degree in Human Services

Bachelor's Degree preferred

Tools

MS Word

MS Excel

Job description

POSITION SUMMARY:The Client Coordinator is responsible for ensuring the overall operations and services re being delivered according to stateand federal regulations, agency policy and procedure and according to the agency’s mission. The Client Coordinatorserves to provide leadership, direction, and training in order to supervise the overall development of a specific program.Client Coordinator also supervises the habilitation of persons with developmental disabilities. Utilizing theInterdisciplinary Team approach, develop implementation strategies which outline services and supports for individuals sothey may work towards the outcomes detailed in their Personal Plan.The Client Coordinator oversees the treatment process, ensuring implementation of team recommendations by allmembers of the Interdisciplinary Team. The Client Coordinator is responsible for ensuring service provision by alldisciplines represented on the treatment team. The Client Coordinator meets routinely with other Team Clinicians forcoordination and integration of services. The Client Coordinator coordinates with the Program Coordinator(s) and staffand the provision of individual and day program services as well as the maintenance of a therapeutic milieu which isconductive to participants’ health and well-being.The Client Coordinator coordinates and oversees the development and implementation of each Life Plan in accordancewith regulations. For new individuals, the Client Coordinator works with the Intake Department and completion of arequired documentation for compliant intake procedures. The Client Coordinator ensures timely completion andsubmission of required IDT documentation to the Day Program Director or designee and the team. The Client Coordinatoraccepts primary responsibility for development of program goals and methodologies and for supporting the DSPs tocorrectly implement and document such activities. The Client Coordinator is primarily responsible for ensuring the goalsand activities are developmentally appropriate and are in response to identified prioritized needs, and to relay relevantinformation to the team. .The Client Coordinator ensures provision of integrated services to individuals by fostering within each Team anawareness of the need for service integration, coordinating service delivery and planning activities with day programservices, monitoring service provision by agency clinical staff, consultants and community based vendors, and ensuringservices are in accordance with IDT treatment recommendations.The Client Coordinator ensures provision of a therapeutic environment through regular staff and individual observations,initiating corrective actions when necessary to ensure provision of coverage levels consistent with the treatment needs ofthe individuals and regular monitoring of the day program setting to ensure maintenance of an atmosphere conducive toindividuals; development and well-being, where the rights of each individual are upheld and respected. The ClientCoordinator regularly records progress of individuals and documents all changes in Plans of Care / ISPs according toprocedures established by the agency.The Client Coordinator reports regularly to the Supervisor on issues of program compliance, noncompliance, and remedialactions taken to correct deficiencies. The Client Coordinator identifies needs and requests supports, assistance or directionto meet service needs and ensure program compliance. The Client Coordinator participates in clinical reviews, incidentreview and human rights committee meetings and other meetings as directed by Supervisor. As schedule allows, theClient Coordinator is the primary chair on behalf of the agency in the Life Plan Meetings. The Client Coordinator reviewsdocumentation and provides technical assistance or direction to program management and staff.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Employee must possess the ability to interact with individual and staff professionally and ethically, understandand implement service plans, and to complete all required documentation clearly, legibly in a timely manner.Previous experience working with individuals with IDD/Mental Illness is required and proven experience managingteams. Competency in Microsoft applications including Word. Previous experience in a Day Support Program forindividuals with an IDD or Special Education teaching/learning environment is preferred. Previous experience in the care,training, habilitation and development of individuals with an IDD or IDD/mental illness. Employee must possess theability to interact with individual and staff professionally and ethically, understand and implement service plans, and tocomplete all required documentation clearly, legibly in a timely manner.Must have a passion for and desire to work with people with intellectual disabilities and other physical or mentaldisabilities. Knowledge of basic human physical and psychological needs. Knowledge of simple health and safetyprecautions. Knowledge of simple nursing care, first-aid, behavior management, personal and environmentalhygiene. Ability to write progress and behavior reports using a professional, objective style and voice. Ability to usecomputers and other electronic equipment. Ability to interact with individuals, community members and othertreatment team members. Ability to read and comprehend technical training manuals. Ability to follow written andoral instructions course of action. Ability to learn basic operation and maintenance of adaptive equipment. Ability tobe supportive and patient. Ability to be a team player. Ability to observe, record and report participant’s behavior,attitude, and physical condition. Ability to prioritize conflicting deadlines. Ability to observe, record, and reportparticipant’s behavior, attitude, and physical conditions. Ability to obtain First Aid/CPR certification and MedicationAdministration Training.ESSENTIAL RESPONSIBILITIES:1. Maintain all individual Day plans and update each plan as needed.2. Attend all Individualized Service Plan meetings, and applicable reviews.3. Develop goals for the individual, ensure individual’s progress, review such progress daily, and trend individualprogress data on a monthly basis, documenting all outcomes and make appropriate recommendations.4. Responsible to assist in the individual and his or her advocate in obtaining all services outlined in the Day HabilitationPlan.5. Responsible to complete monthly progress notes for all participating individuals.6. Maintain all individual Habilitation plans and update each plan as needed.7. Identify needed trainings for Direct Support Professionals to ensure adequate services.8. Responsible for handling all issues with the parents of the individuals assigned.9. Ensure that issues with parents, family, advocates or residential staff are communicated with management.10. Conduct frequent and routine program observations to observe goal implementation and individuals’ response toservices.11. Conduct compliance reviews of the program to ensure state and agency record and program compliance and monitorsand reviews all general events and incidents and develops systems to ensure the health and safety of individuals.Identifying risks and developing corrective plan to avoid potential incidents. Review all records and documentationprepared by the Client Coordinators on a regular basis to ensure compliance.12. Maintaining program records and ensuring compliance ongoing, which include but not limited to Life Plans, StaffActions, IPOP, Assessments, Level of Care and DDP2. In addition to ensuring these plans and records are consistentwith other clinical service plans, such as PONS and BSP.13. Evaluation of individual's strengths needs and develop Habilitation Plans, designed to develop personal and life skills.14. Participate in the development of Life Plan in relations to the day program services.15. Develop and supervise the implementation of the Staff Action Plan (SAP)/Day program Habilitation Plan (DHP)goals and the Individualized Protective Oversight Plan (IPOP)16. Monitor the progress of individuals and write the monthly progress notes.17. Review all Interdisciplinary Team summaries/ reports and recommendations to ensure implementation and follow up.18. Ensure timely completion of Client Coordinator summaries for monthly, semi-annual and annual reviews. Submitsemi-annual and annual reviews to Care Managers for inclusion in the Life Plan.19. Attend Life Plan (Individualized Service Plan) meetings (Annual review and 6-month review), monthly staffmeetings, and Interdisciplinary Team (IDT) meetings20. Maintains effective communication and adequate follow up with individuals’ teams, staff and family for qualitycontinuity of care and qualified services21. Complete addendum/changes to Day program Habilitation Plans as per team agreement.22. Maintain contact with the individual's family, Care Manager, Behavior Intervention Specialists, Nurses, Residence,treatment centers, and other agency programs to ensure continuity of services23. Review and update annually and as needed, the IPOP, Assessment and other plans according to the individual's needs,strengths and necessary supports. Ensure timely completion of all annual evaluations/ assessments by variousprofessionals.24. Participate in the internal audit process. Review deficiencies with IDT and follow-up with appropriate parties.25. Ensure that all Life Plans, Staff Actions, Monthly Notes, Daily Service Documentation data is complying according toOPWDD and OMIG requirements.26. Responsible to review the weekly billing, approve and submit service documentation for billing processes.27. Notify team members, parents, guardians, relatives and day programs of all team meetings, reviews and apprise themof all habilitation changes affecting individuals.28. Provide training to staff on Day program Habilitation Plans to ensure the appropriate implementation of plans29. Along with the Program Coordinator, assist with leading team meetings.30. Along with the Program Coordinator, assist with admissions and discharge procedures; such as team meetings,evaluation, program documentation, etc.31. Coordinates and ensures the overall development, periodic evaluation, and review of each individual's individual planof care and supervises the delivery of training and rehabilitative services relative to this plan of care.32. Coordinates monthly and/or semi-annual progress of each individual relative to the established program goals andobjectives, and will document all progress, lack of progress or regression in measurable terms.33. Will remain familiar with assigned individual's programming plans and protocols, current status, and family or agencyinteraction as it pertains to each individual.34. Maintain a uniform record keeping system that ensures consistency, confidentiality, and company standards.35. Responsible for the enforcement of Company Policies and Procedures36. Support the mission and vision of the organization.37. Performs other related duties as requested by supervisor.QUALIFICATIONS:Required: Associates Degree in the Human Service-related field (or equivalent credits), with four to six years’ workexperience in the OPWDD and serving the intellectually developmentally disabled population ,or; High School Diploma/GED with seven to ten years’ work experience in the OPWDD and serving theintellectually developmentally disabled population, and; Must be experienced in handling confidential information in the strictest manner, can multi-task and analyzeproblems and determine corrective measures. Self-starter, takes initiative and goal-oriented professional with theability to work independently in an organized manner and be an effective part of a team, in a fast-pacedenvironment with the ability to effectively collaborate with others. Evidence of ability to prioritize, manage andcomplete task and projects with tight deadlines and; Successful completion of delegated and assigned trainings determined by agency and supervisor which mayinclude SCIP, AMAP, and CPR/First Aid certifications and familiarity with OPWDD regulations. Obtain a valid,unrestricted NYS Driver’s License in accordance with Agency Standards.Preferred: Obtain previous noted requirements and; Bachelor’s Degree in the Human Service-related field, with three to five years’ work experience in the OPWDDand serving the intellectually developmentally disabled population, and;