Client Consultant, IP Services, CX (1495)

Anaqua; Michigan; Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid or fully remote work model

Medical, dental, vision, life, and pet

401(k) with company match

Casual and fun work environment

3 weeks of vacation

8 company holidays, plus 2 floating

Job summary

Anaqua is seeking a highly motivated Consultant, IP Services, CX to support growth objectives in the United States. The role oversees front office client management for patent and trademark maintenance worldwide in a matrix organization.

The ideal candidate has 3+ years of IP experience, strong communication skills, and a proactive approach to client relationships. Hybrid or remote work options and a comprehensive benefits package are offered.

Qualifications

• Bachelor’s Degree or related experience.
• 3+ years of intellectual property experience.
• Proactive client relationship skills.
• Excellent communication with executives, managers, SMEs, and admins.
• Ability to multitask and manage multiple complex tasks.
• Diligently review various documents and client files.
• Maintain high levels of confidentiality and professionalism.
• Fast-paced, team environment; ability to work independently and manage time.

Responsibilities

• Provide best-in-class support for patent and trademark clients.
• Support the sales team during later stages to educate clients on services.
• Manage client relationships for new and existing clients.
• Form trusted relationships with a focus on timely client solutions.
• Proactively communicate with clients to keep portfolio records current, accurate and valid.
• Collaborate with colleagues across territories for a seamless service.
• Develop client relationships with a commercial focus.
• Monitor docketing and deliver data reconciliation.
• Provide software training related to the Services division.
• Author and update process documentation.
• Engage in continuous process improvements and change management.

Skills

Client relationship management

Attention to detail

Multitasking

Time management

Communication skills

IP knowledge

Paralegal skills

Change management

Education

Bachelor’s degree or related experience

Tools

MS Office

Job description

Anaqua is seeking a highly motivated and proactive Consultant, IP Services, CX to support our ongoing growth objectives. Anaqua Services is our dedicated team responsible for managing global patent and trademark maintenance payments on behalf of our clients. The Consultant, IP Services, CX will oversee front office client management for patent and trademark maintenance worldwide. The ideal candidate will have strong and proactive client relationship skills, effective communication abilities, comfort working within a matrix organization, and the capacity to manage multiple initiatives and shifting priorities simultaneously.

You’ll love this job if you like to:

• Provide best-in-class support for patent and trademark clients
• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationships with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Take a commercial approach to develop client relationships
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvements and change management across the business

What you’ll need to be successful:

• Bachelor’s Degree or related experience
• 3+ years of intellectual property experience
• Superb attention to detail, accuracy and strong organizational skills
• Experience MS Office technology (Word, PowerPoint, Excel, etc.)
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Ability to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Maintain high levels of confidentiality and professionalism
• Motivated and the ability to work in a fast‑paced, team environment
• Ability to work independently and time management
• Paralegal skills and knowledge of Intellectual Property
• Experience in a change management environment is valuable
• This role requires the successful candidate to be based in and authorized to work in the United States
  

Perks & Benefits:

• Hybrid or fully remote work model
• Medical, dental, vision, life, and pet insurance
• 401(k) with company match
• Casual and fun work environment
• 3 weeks of vacation
• 8 company holidays, plus 2 floating holidays

Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua’s AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua’s solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company’s global operations are headquartered in Boston, with offices across the U.S., Europe, Asia, and Australia. For additional information, please visit anaqua.com, or on LinkedIn.

Anaqua is an Equal Opportunity/Affirmative Action Employer for Veterans and the Disabled, and all qualified applicants are considered for employment without regard to veteran status, race, color, religion, sex, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, marital status, personal appearance, political affiliation, sexual orientation, gender identification, family responsibilities, genetic information, spouses of protected veterans, or any other characteristic or status protected by applicable law.

If you require a reasonable accommodation to complete the application process due to a disability, please contact Lindsay Fegan, HR Director at [e-mail]. We will work with you to identify and provide appropriate accommodations that do not impose an undue hardship on the company.

As a federal contractor, Anaqua also maintains affirmative action programs to implement our equal employment opportunity policy for individuals with disabilities and protected veterans. Employees or applicants who wish to review the full narrative portion of Anaqua's affirmative action program for individuals with disabilities and/or protected veterans may schedule an appointment to do so by contacting HR Director, Lindsay Fegan during normal business hours.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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The total rewards package for this role is expected to include an annual salary between $55,000–$90,000, determined based on factors such as relevant experience, skills, and qualifications. Additional compensation may include a comprehensive benefits package.