Client Connectivity Product Manager Associate Director

DTCC; Jersey City (NJ); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

Pension benefits

Paid Time Off

Job summary

A leading financial services company in Jersey City is seeking a Product Management Associate Director. This role involves overseeing the product lifecycle, ensuring operational excellence, and fostering collaboration across teams. The ideal candidate will have 8+ years of experience, strong analytical skills, and proficiency in Microsoft tools. You will contribute to strategic decision-making and enhance client satisfaction in a hybrid work environment.

Qualifications

• Minimum of 8 years of related experience.
• Demonstrated exceptional conceptual and analytical skills.
• Experience facilitating and leading working groups.

Responsibilities

• Develop and maintain clear reporting on the platform’s roadmap and KPIs.
• Lead cross-functional planning and track progress.
• Manage day-to-day operations and performance of the platform.

Skills

Communication skills

Analytical skills

Organizational skills

Presentation skills

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Power BI

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee

The Impact you will have in this role:

The Product Management, Associate Director, working closely with Technology, Client Operations, Finance, Client Relationship, etc., will support the Product Management leadership of the Client Interfaces platform on all facets of the product lifecycle management, including defining the strategy and OKRs, capturing the voice of the industry and clients, developing the critical initiatives and product roadmap, overseeing their implementation and the go‑to‑market strategy. The Product Management, Associate Director, will also support the business management of the platform by ensuring operational excellence and continuous improvement with focus on client experience and satisfaction, financial optimization, and risk management.

The ideal candidate is a sharp and fast learner who possess exceptional communication, analytical, organizational, presentation, and interpersonal skills. They balance big‑picture thinking with meticulous execution, bringing clarity, structure, and momentum to complex platform initiatives. Deeply customer‑centric and highly motivated, they thrive in fast‑paced, cross‑functional environments where curiosity, collaboration, and a strong sense of ownership drive meaningful results.

Your Primary Responsibilities:

Provide transparency on the overall business value of the platform by developing and maintaining clear and regular reporting on the platform’s roadmap, OKRs, KPIs, and financials to inform data‑driven decision‑making.

Ensure alignment between customers’ book of work and OKRs with the Product roadmap by leading cross‑functional planning, tracking progress, and identifying gaps or dependencies.

Improve Platform Management operating model and governance, including policies and procedures.

Support the development and execution of the product lifecycle management process for the platform. This includes but is not limited to:

• Road test those solutions with internal and external clients to make sure the solutions work for them
• Work closely with internal and external customers to identify gaps/opportunities and identify solutions to address these
• Help shape product direction by prioritizing features based while keeping partners informed and aligned throughout the process
• Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised
• Partner with internal customers to bring platform to market

Manage the day‑to‑day operations and performance of the platform and find opportunities for improvement in client experience / satisfaction, efficiency, and risk reduction.

Qualifications:

• Bachelor's degree preferred or equivalent experience
• Experience in driving process improvement and operational excellence
• Minimum of 8 years of related experience
• Results driven individual with proven experience in matrix leadership skills
• Strong interpersonal skills and the ability to collaborate with cross‑functional teams.
• Ability to align platform strategies with overall business goals
• Demonstrated exceptional conceptual and analytical skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems
• Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management
• Advanced proficiency with Microsoft Excel, PowerPoint; experience with Power BI or other business intelligence tool strongly preferred
• Experience with financial management, P&L management and/or cost allocation strategies
• Understanding of core technology concepts related to B2B system integration preferred (network connectivity, channels, formats, etc.)
• Experience in Agile methodology preferred
• Foundational knowledge and experience with the technology stack supporting the platform
• Experience facilitating and leading working groups and other relevant subject matter workshops

The salary range is indicative for roles at the same level across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation