Client Concierge & Onboarding Specialist

NorthPoint Development LLC; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plans

401k Match

Professional development

Wellness Spending Account

Cellphone reimbursement

On-site gym

Mental Health Reimbursement

Childcare Reimbursement

HRA/HSA contributions

Free catered lunches

Parental Leave

Flexible Spending Account

Charitable contribution match

Job summary

NorthPoint Development LLC is seeking a Client Concierge Coordinator to streamline onboarding for new industrial clients across the portfolio. You will coordinate documentation, client communications, and municipal requirements, delivering accurate information and timely support from lease execution through occupancy.

You will collaborate with Development, Property Management, and internal partners to maintain client records and deliver concierge-level service, building strong client

Qualifications

• 3-5 years customer service experience required.
• Excellent written and verbal communication skills, including the ability to present detailed property and onboarding information clearly and professionally.
• Strong organizational and coordination skills, with the ability to manage multiple clients, deadlines, documents, and follow-up items simultaneously.

Responsibilities

• Coordinate onboarding documentation and information for new industrial clients, ensuring materials are accurate.
• Research and document municipal business-license, occupancy, and signage-permitting requirements applicable to client locations.
• Develop and maintain regional directories of utility contacts, service providers, municipal resources, and other onboarding partners.
• Partner with Development and Property Management teams to provide clients with accurate utility, access, property, and occupancy information.
• Assist in scheduling, materials, notes, and follow-up items for client onboarding, commencement, and transition calls.
• Administer client surveys for new clients, acquisitions, and annual relationship reviews, including distribution and tracking.
• Maintain accurate client contacts, property information, activities, and onboarding milestones in Salesforce, Yardi, and Monday.com.
• Monitor onboarding items and proactively follow up with internal teams, clients, and external partners.
• Deliver responsive, professional, concierge-level service throughout the onboarding process.
• Support client relations reporting, process improvements, portfolio initiatives, and special projects as assigned.

Skills

Customer service

Job description

NorthPoint Development LLC is seeking a Client Concierge Coordinator to streamline onboarding for new industrial clients across the portfolio. You will coordinate documentation, client communications, and municipal requirements, delivering accurate information and timely support from lease execution through occupancy.

You will collaborate with Development, Property Management, and internal partners to maintain client records and deliver concierge-level service, building strong client