Client Concierge, General Practice

Ethos Discovery; Lawrence (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

CE & Uniform Allowance

CVT/LVT/RVT license reimbursement

VTNE study group

PTO & Holidays

Pet discount

401(k) with employer match

Job summary

Bulger Veterinary Hospital in Lawrence, MA is seeking a full-time Client Concierge to join our General Practice team. You’ll be the first point of contact for clients and their pets, working closely with doctors and clinical staff to deliver an exceptional hospital experience.

The ideal candidate has strong communication and client-service skills, is organized in a fast-paced environment, and enjoys helping people and animals.

Qualifications

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred
• Strong communication and client service skills
• Ability to multitask and stay organized in a busy veterinary hospital setting
• Comfortable handling scheduling, medical records, and financial transactions with accuracy
• Professional, compassionate, and team-oriented approach
• Strong attention to detail and follow-through
• Fluent English speaking and reading skills required

Responsibilities

• Welcome clients and pets while providing a warm, personalized experience throughout their visit
• Serve as a primary point of contact for General Practice clients from arrival through discharge
• Coordinate appointments including consultations, rechecks, procedures, and drop-offs
• Support multi-department scheduling when needed
• Admit and discharge patients while maintaining accurate client and patient records
• Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
• Review upcoming appointments to ensure records and documentation are complete before the visit
• Process payments, invoices, estimates, and assist with billing-related questions
• Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
• Address client questions and concerns with professionalism, compassion, and excellent customer service

Skills

Strong communication

Client service

Multitasking

Scheduling

Attention to detail

Job description

Client Concierge, General Practice | $21–$23/hour

Location: Lawrence, Massachusetts

Schedule: Full-Time | Monday–Friday

Compensation: $21–$23/hour based on experience and skillset

Bulger Veterinary Hospital is hiring a full-time Client Concierge to join our General Practice team in Lawrence, Massachusetts. This role is ideal for a compassionate, organized client service professional who enjoys helping pets and the people who love them while supporting a collaborative veterinary team.

As a Client Concierge at Bulger, you’ll be the first point of contact for clients throughout their visit while partnering closely with doctors, Veterinary Technicians, and clinical teams to deliver an exceptional hospital experience.

Compensation:

• $21–$23/hour based on experience and skillset

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Generous PTO + Paid Holidays
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

In this role, you’ll be the first point of contact for clients throughout their visit—helping create a smooth, welcoming experience while partnering closely with doctors and clinical teams to support exceptional patient care. If you enjoy working with people, staying organized in a fast-paced environment, and being part of a collaborative veterinary team, we’d love to meet you.

Schedule:

• Monday, Tuesday, Thursday, Friday: 7:00 AM – 2:00 PM
• Wednesday: 7:00 AM – 3:00 PM

Responsibilities

• Welcome clients and pets while providing a warm, personalized experience throughout their visit
• Serve as a primary point of contact for General Practice clients from arrival through discharge
• Coordinate appointments including consultations, rechecks, procedures, and drop-offs
• Support multi-department scheduling when needed
• Admit and discharge patients while maintaining accurate client and patient records
• Communicate with clients regarding appointments, treatment updates, estimates, follow-up care, and next steps
• Review upcoming appointments to ensure records and documentation are complete before the visit
• Process payments, invoices, estimates, and assist with billing-related questions
• Coordinate with doctors and hospital departments to ensure a seamless client and patient experience
• Address client questions and concerns with professionalism, compassion, and excellent customer service

What We’re Looking For

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, Medical Secretary, or in a customer-facing healthcare role preferred
• Strong communication and client service skills
• Ability to multitask and stay organized in a busy veterinary hospital setting
• Comfortable handling scheduling, medical records, and financial transactions with accuracy
• Professional, compassionate, and team-oriented approach
• Strong attention to detail and follow-through
• Fluent English speaking and reading skills required

About Bulger Veterinary Hospital

Bulger Veterinary Hospital is a multi-specialty and emergency veterinary hospital serving pets and families throughout Massachusetts and southern New Hampshire. Our hospital offers advanced diagnostics, specialty medicine, surgery, emergency and critical care, and collaborative treatment planning across services.

We are committed to helping veterinary technicians continue growing their skills while practicing high-quality medicine in a supportive team environment.

Surrounding Areas

• Lawrence, MA & Andover, MA
• North Andover, MA & Methuen, MA
• Haverhill, MA & Lowell, MA
• Dracut, MA & Tewksbury, MA
• Salem, NH & Windham, NH
• Nashua, NH & Derry, NH
• Manchester, NH & Boston North Shore communities

Many of our team members commute from surrounding areas throughout the Merrimack Valley, Greater Boston, and southern New Hampshire.

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.