Client-Centric Banker: Tech-Savvy Relationship Builder

JPMorganChase; Tempe (AZ); On-site; USD 40,000 - 65,000; Full time

Job summary

Chase, a leading financial services firm, is hiring an Associate Banker in Tempe to deliver exceptional client experiences at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using digital tools and in-person service.

You will greet clients, open accounts, assist with transactions, and collaborate with team members to ensure compliance with policies and standards while using modern banking technology.

Qualifications

• Client service experience or comparable experience.
• Reading and speaking in both English and Spanish fluently.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Multilingual English/Spanish

Education

High school diploma or GED

Job description

Chase, a leading financial services firm, is hiring an Associate Banker in Tempe to deliver exceptional client experiences at the branch. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using digital tools and in-person service.

You will greet clients, open accounts, assist with transactions, and collaborate with team members to ensure compliance with policies and standards while using modern banking technology.