Client Central - Product, Senior Associate

JPMorgan Chase; Columbus (OH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Tuition reimbursement

Retirement savings plan

Backup childcare

Mental health support

Job summary

JPMorgan Chase is seeking a Senior Product Associate within the Branch Network - Client Central team in Columbus, Ohio. You will leverage product development expertise and user research to drive innovation in financial products.

Your role includes collaboration with cross-functional teams to prioritize needs and strategies, and the effective management of multiple initiatives impacting a large number of employees and customers. The position requires strong project management skills and attention to detail, along with proficiency in data analytics and communication.

We offer a competitive salary and a robust benefits package to meet our diverse workforce's needs. Join us in promoting diversity and inclusion.

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Excellent presentation skills with the ability to convince and gain buy-in.

Responsibilities

• Identify new product opportunities through user research and discovery.
• Analyze product metrics including time, cost, and quality targets.
• Partner with teams to prioritize the product backlog and define product vision.

Skills

Product management

User research

Project management

Data analytics

Communication skills

PowerPoint

Excel

Education

Bachelor's Degree

Tools

Salesforce

SharePoint

Confluence

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate within the Branch Network - Client Central team, you'll contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will also support the team by effectively balancing ample knowledge of business needs and technology systems in order to create innovative strategies to support the many sales behavior and process changes related to the branch operating model and Customer Relationship Management. This individual will be responsible for coordinating delivery dates for initiatives, level‑setting expectations of the cross‑functional teams, developing strategies with stakeholders, and prioritizing several initiatives with competing priorities that will have profound impacts to the 40,000+ branch employees and ultimately our customer base. This role requires flexibility, excellent organizational skills, strong attention to detail, team building, and an ability to identify and articulate banker behaviors and relationship process use cases.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Drive the vision of the Client Central to support relationship management behaviors in our branches.
• Work closely with the Product Owner and other team members to proactively plan and prioritize the product backlog and define product vision, road‑map and synergies.
• Lead collaborative partnerships with Product Owners and teams across technology, finance, legal and operations, ensuring completeness of business requirements, clear understanding of operational impacts and resolution of operational issues related to the requirements raised.
• Partner with Agility Lead to provide clear direction and vision to the Technology partners, Testing Teams and Stakeholders throughout the Agile Development Lifecycle.
• Act as a subject matter expert and owner of the agile creation of specific features and functionality to enhance Client Central, including creating and documenting user stories and refine acceptance criteria for development.
• Facilitate design sessions, stakeholder reviews and other branch readiness task through partnership with Learning, Communications, Behaviors and other teams.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven project management skills across the full project lifecycle
• Excellent communication and interpersonal skills
• Excellent presentation skills with the ability to convince and gain buy‑in to challenging requirements and timeframes.
• Keen attention to detail and proven experience of interacting directly with end‑users, fact‑finding and drilling down into their needs and issues
• Proven ability to make decisions and exercise judgement independently
• Excellent skills with PowerPoint, Word, & Excel, analyzing and documenting complex business requirements

Preferred qualifications, capabilities, and skills

• Salesforce Administrator and/or experience
• Bachelor's Degree preferred, plus experience with technology‑based business applications and processes
• SharePoint and Confluence experience preferred

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans