Client Care Technician

New Paths Inc; Flint (MI); On-site; USD 21,000 - 28,000; Part time

Job summary

New Paths, Inc. in Flint, MI seeks a part-time Client Care Technician to administer drug testing and manage medication responsibilities. The role reports to the SAT Supervisor and requires ensuring test integrity and proper documentation.

The candidate will handle patient interactions, coordinate with pharmacies, and maintain inventory while following contract obligations and policy guidelines.

Qualifications

• High school diploma or equivalent required.
• Certification for assisting clients with medications.
• Successful completion of urine testing training.
• Strong written communication and accurate record-keeping.
• Ability to interact appropriately with clients, DOC staff, and referral sources.
• Detail-oriented and able to work independently.

Responsibilities

• Conduct urine drug testing for individuals referred to New Paths, Inc.
• Maintain an organized and clean work environment.
• Document each test consistently according to policies and procedures.
• Complete all required paperwork/data entry for New Paths and contract holders.
• Serve as a communication link between Department of Corrections and referral sources and New Paths.
• Perform other duties as assigned by the SAT Supervisor.
• Medication processing: entering medications, times, and instructions into the computer system.
• Assist clients with medications at designated times, including refills and follow-ups.
• Purge medications of discharged clients and coordinate with pharmacies.
• Maintain inventory of client and OTC meds, first aid items, and safety supplies.
• Coordinate pickup of sharps, biohazards, and pharmaceutical waste.
• Support and adhere to the NPI Code of Ethics and safety policies.

Skills

Clear writing

Data entry

Organizational skills

Communication skills

Self-motivation

Detail oriented

Education

High school diploma or equivalent

Medication assistance certification

Tools

Computer software proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Flint, MI, US

Looking for a PT 1st and 2nd shift with rotating weekends.

Reports to and Evaluated by: SAT Supervisor

Job Summary: The Client Care Technician is responsible for administering drug testing services and medication responsibilities in accordance with the procedures that are outlined by New Paths, Inc per the organization’s contractual obligations.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Conduct urine drug testing for individuals referred to New Paths, Inc
• Execute job duties in a manner that places a high value on the integrity of the individual served
• Maintain an organized and clean work environment.
• Document each test consistently and according to the policies and procedures to protect the validity of the test result.
• Complete all required paperwork/data entry, completely and efficiently, as required by new Paths and contract holders.
• Serve as a communication link between Department of Corrections and/or other referral sources and New Paths.
• Perform other duties as assigned by the SAT Supervisor.
• Medication processing. This includes accurately entering medications, times, and instructions into the computer system.
• Assist clients with medications at designated med times. This includes but not limited to calling in refills, assisting with taking medications, client follow up on missed medications, etc.
• Purge out medications of discharged clients.
• Serve as communication link between clients and their designated pharmacy.
• Maintain inventory of client medications, over the counter medications, first aid items and other Health & Safety inventory medical needs.
• Communicate and coordinate the services and pick up sharps, biohazardous material, and pharmaceutical waste and packaging materials.
• Support and adhere to the NPI Code of Ethics, work rules, policies, plans and procedures to promote a safe and secure environment for the residents, visitors, and employees of New Paths

Qualifications:

• Demonstrate clear and concise writing abilities, with the capability to compile legible, accurate records to be submitted to the Department of Corrections.
• Demonstrate ability to use the applicable computer programs and software, and provide accurate and timely data entry functions.
• Must be organized and have good communication skills.
• Successful completion of required urine testing training as provided by New Paths, Inc.
• Demonstrate the ability to interact appropriately with the individual’s served, with the Department of Correction’s staff as well as other referral sources as needed.
• Skill in communicating with a variety of people from varying backgrounds.
• Must be self-motivated to complete tasks and be able to work independently.
• Must be detail oriented.

Preferred:

• Knowledge of or education in human services and/or criminal justice system.
• Previous experience in passing/assisting with medication.

Education and Experience

• High school diploma or equivalent required.
• Certification for assisting clients with medications.

Physical Requirements:

• Ability to use stairs
• Must be able to bend, squat, reach
• Must be able to lift up to up to 15 pounds at times.
• Must be able to sit or stand for prolonged periods of time