Client Care Support Representative

Access Corp; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading information management firm is seeking a candidate for a remote customer service position. The role involves providing exceptional service, handling inquiries, and supporting clients with order fulfillment. Ideal candidates should have a high school diploma, strong communication skills, and experience in a customer service environment. This opportunity offers a salary of $18.50/hr along with commission potential and is perfect for someone looking to grow in a supportive, diverse workplace.

Benefits

Commission opportunities

Supportive workplace culture

Commitment to employee development

Qualifications

• Minimum of six months experience in a customer service environment or call center preferred.
• Ability to work collaboratively in a team and adapt to a fast-paced environment.

Responsibilities

• Provide exceptional customer service to new and existing clients.
• Respond to invoicing inquiries and furnish clients with copies of invoices.
• Support clients with questions regarding order fulfillment and available services.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Tools

Windows-based computer skills

Job description

Overview

Employer Industry: Information Management Services

Why consider this job opportunity:

• Salary of $18.50/hr with commission opportunities
• Remote position available for candidates located in the U.S.
• Opportunity to work in a collaborative team environment
• Chance to develop skills in customer service and information management
• Commitment to employee development and continuous learning
• Access to a supportive workplace culture that values diversity and inclusion

What to Expect (Job Responsibilities)

• Provide exceptional customer service to new and existing clients, handling service scheduling and inquiries
• Respond to invoicing inquiries and furnish clients with copies of invoices
• Support clients with questions regarding order fulfillment, available services, and pricing
• Process daily work orders and maintain compliance with standard operating procedures (SOP)
• Conduct database research on missing client containers, files, or tapes and maintain client contact as required

What is Required (Qualifications)

• High school diploma or equivalent
• Minimum of six months experience in a customer service environment or call center preferred
• Strong Windows-based computer skills
• Excellent listening, oral, and written communication skills
• Ability to work collaboratively in a team and adapt to a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Bilingual (English/French) is a plus
• Demonstrated ability to problem-solve and deliver outstanding customer service
• Experience in a remote work environment

#InformationManagement #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

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