Client Care Supervisor, Flagstone Family Center

CAMBA Inc; New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Client Care Supervisor to lead a team in providing essential support services to families in need. This role involves effective communication, staff training, and program management to ensure that clients receive the best care possible. The ideal candidate will have a passion for community service and a strong background in mental health, along with the ability to motivate and guide a diverse team. Join a mission-driven organization that makes a significant impact in the lives of thousands of New Yorkers each year, helping them to access vital resources and support systems.

Benefits

Health Insurance

Dental Insurance

403(b) Retirement Plan with Employer Match

Paid Time Off

Paid Holidays

Qualifications

• LCSW with 2+ years of supervisory experience in a relevant field.
• Experience with low-income, high-needs families is essential.

Responsibilities

• Oversee staff performance and ensure effective communication with clients.
• Plan program activities to meet performance targets and client needs.
• Provide training and support for staff development and client care.

Skills

Psychoeducation

Mental Health Assessments

Motivational Interviewing

Team Leadership

Documentation Skills

Education

Licensed Clinical Social Worker (LCSW)

Tools

Electronic Database Management

Job description

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross-section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.
CAMBA operates 6 single adult shelters and 6 family shelters and one drop-in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.
CAMBA’s Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk-up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes, each fully self-contained.

Position: Client Care Supervisor
Reports To: Vice President
Location: 196 Amboy Street, Brooklyn, NY 11212

What The Client Care Supervisor Does:

• Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract’s goals and performance targets.
• Provide training and support to staff and team members regarding psychoeducation, mental health assessments, and other techniques (i.e., motivational interviewing).
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
• Motivate, coach, and counsel direct reporting staff to excel.
• Ensure that all direct reporting staff complete all necessary documentation including ILPs and referrals to providers as required.
• Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications, and psychiatric assessments.
• Assist with the development of program content to address residents' needs related to housing, substance abuse treatment, mental health, and employment.
• Provide assistance, interventions, and follow-up in regards to critical incidents with clients.
• Encourage teamwork among direct reporting staff as well as among peers.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development, etc.
• Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
• Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
• Review all documentation related to clients’ progress for accuracy, completeness, and clarity.
• Review and sign time sheets.
• Prepare performance appraisals for directed reporting staff.
• Conduct chart auditing of client files (i.e., paper and electronically).
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Manage own time effectively and coordinate program activities to maximize the time of direct reporting staff.
• Lead and participate in administrative and staff meetings as requested.
• Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
• May prepare marketing materials for the program.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May conduct initial intake or assessment of clients and/or clients’ families and periodic reassessments.
• May have direct client service/program responsibilities in addition to the above.
• May plan, coordinate, and facilitate social/peer support events, including group facilitation for clients.

Minimum Education/Experience Required:

• Licensed Clinical Social Worker (LCSW) and 2 years of supervisory experience.

Other Requirements:

• Experience working with low-income, high-needs families.
• Knowledgeable about child development, trauma-informed care, culturally affirming and responsive work, and family-based clinical interventions.
• Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance, and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to the start of employment.
• Ability to maintain clearances throughout the duration of employment.

Compensation: $80,000-$90,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills, and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status, or sexual orientation.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches more than 73,000 individuals and families, including almost 13,000 youth. Without your support, we cannot continue to create and deliver our programs.