Client Care Supervisor

Choice Of New Rochelle In; City of White Plains (NY); On-site; USD 42,000 - 48,000; Full time

Job summary

HH-DIR Management White Plains, NY, is seeking a Client Care Supervisor to lead a team of Client Care Coordinators delivering case management to clients with mental health and/or chronic conditions. You will ensure policy adherence, quality outcomes, and compliant care planning.

The role requires 2–3 years in care advocacy/crisis management, supervisory experience, and the ability to coordinate with external providers. Flexible schedule and bilingual skills are a plus.

Qualifications

• Proven ability to empathize with the clients we serve.
• Tenacity and passion for this work, balancing objectivity and empathy.
• Minimum 2-3 years of care-related experience in advocacy, mediation, and crisis management.
• Bachelor in Human Services or Psychology, or 5 years equivalent work experience.
• 2 years prior supervisory experience highly preferred.
• Bilingual English/Spanish a plus.
• Flexible availability - based on client and Agency needs.

Responsibilities

• Supervise, train, and develop assigned Client Care Coordinators (CCC) in their ability to addresses their client’s immediate and emerging needs, resolve issues, advocate, and connect clients to needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation).
• Lead and coach assigned team to become increasingly independent in their day-to-day interactions by developing problem solving, communication and advocacy skills with training.
• Ensure care plans and activities align with client goals and Health Home/Grant Funding requirements; avoid billing or audit issues.
• Review a minimum of 10 client case notes per CCC per week; ensure accuracy in case management system entries.
• Provide timely and constructive feedback and address identified areas needing improvement.
• Develop productive relationships with external organizations such as DSS, Mental Health Providers, and others.
• Conduct supervision meetings with each CCC (one-on-one) and monitor key metrics.
• Other activities as assigned.

Skills

Empathy

Tenacity

Communication

Bilingual English/Spanish

Flexibility

Education

Bachelor in Human Services or Psychology

5 years equivalent work experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Care Supervisor

HH-DIR Management White Plains, NY, US

2 days ago Requisition ID: 1131

Salary Range: $42,000.00 To $48,000.00 Annually

Purpose of the Role:

Responsible for managing a team of Client Care Coordinators providing case management services to clients with mental health and/or chronic health conditions. In the process, ensure adherence to policies, procedures, and regulations while safeguarding quality and driving positive and measurable outcomes.

Essential Functions of the Role:

• Supervise, train, and develop assigned Client Care Coordinators (CCC) in their ability to addresses their client’s immediate and emerging needs, resolve issues, advocate, and connect clients to needed resources such that their lives become stable, recovery centric and interactive (minimizing isolation).
• Lead and coach assigned team in a manner they become increasingly independent in their capability to manage day-to-day interactions by developing their problem solving, communication and advocacy skills; as well as providing them with needed training (one-on-one, field visits, team meetings, outside training, etc.) that will result in effective and outcome-oriented care coordination.
• Ensure care plans and activities are aligned with client goals and in compliance with Health Home or Grant Funding requirements; eliminate potential issues related to billing, reimbursements to the agency and/or an audit from an external entity.
• Review a minimum of 10 client case notes per CCC, per week. Monitor and ensure all information (assessments, care plans, care notes) are timely, correlate to and support defined and evolving care plans, notes are professionally written and input correctly into case management system. Provide timely and constructive feedback and act accordingly on areas identified as needing improvement.
• Be aware of and provide guidance, and/or direct involvement on cases presenting acute needs.
• Conduct supervision meetings with each CCC (one-on-one) reviewing key metrics.
• Comply with all other reporting requests made by management.
• Monitor CCC quality through direct calls to clients, field visits etc., side-by-side.
• Develop productive and results oriented relationships with mission critical persons at outside organizations, such as (but not limited to): Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office.
• Do not settle for “because that’s the way it has always been done"; be fearless in the pursuit of excellence and achieving the needed outcomes for our clients and the agency at large.
• Team and location assignments based on Agency needs.
• Other activities as assigned.

Work Schedule:

Monday - Friday, 9am - 5 pm, 35 hours per week, however flexibility required to address client and Agency needs.

Physical Environment:

• Traditional office environment.
• Must be comfortable attending appointments at various agencies, facilities, and clients’ homes.

Qualifications for this Role:

• Proven ability to empathize with the clients we serve.
• Tenacity and passion for this work, balancing objectivity, and empathy.
• Minimum 2-3 years of care-related experience in advocacy, mediation, and crisis management.
• Bachelors in an area of Human Services, Psychology, or 5 years equivalent work experience.
• 2 years prior supervisory experience highly preferred.
• Bilingual English/Spanish a plus.
• Flexible availability - based on client and Agency needs.