Client Care Specialist (Full-time)

Caabr; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Client Service Specialist role at CAA in Baton Rouge focuses on delivering outstanding client service to the public via phone, email, and in person. You will enter and manage data accurately and learn a wide range of shelter policies and procedures.

Ideal candidates are welcoming, confident, and resourceful, capable of reading animal behavior and assisting with admissions, adoptions, and scheduling using PetPoint while maintaining a calm, professional demeanor in a fast‑paced shelter

Qualifications

• Follow the mission of CAA.
• Enjoy working with animals and have a genuine concern for their care and well‑being.
• Be familiar with shelter SOPs and the Employee Manual.
• Ability to read animal behavior and handle animals safely and calmly.

Responsibilities

• Provide kind, efficient client service via in‑person, phone and email interactions.
• Advise on adoption discounts and current promotions.
• Counsel on basic animal care and housing responsibilities.
• Schedule veterinary and spay/neuter appointments using PetPoint.
• Maintain accurate records and update advertisements for adoptable animals.
• Assist in admission processes and reunite families with their pets.

Skills

Customer service

Animal handling

Communication

Data entry

Reading animal behavior

Team player

Education

High School Diploma or GED

Tools

PetPoint software

Job description

Are you looking for a career working for an organization that makes a difference in the lives of animals every day? The Client Service Specialists serve as the shelter’s main point of contact with members of the public via phone, email, and in person interactions. This position represents CAA in a professional and courteous manner and provides quality client service to all members of the public to ensure that every person has a positive experience. This position requires learning a wide range of policies and procedures and the ability to enter and complete accurate and complete data. The ideal candidate is naturally welcoming, confident, and resourceful while able to interact with and build positive relationships with a variety of people. Client Care Specialists are extremely hands‑on with animals during the admission, redemption, and adoption processes. It is vital to have the ability to read animal behavior and handle animals of various species, sizes, and temperaments or be able to learn.

Job Duties include but are not limited to:

Providing kind, efficient, and timely client service via high-volume in-person, telephone, and email interactions to each guest without judgment or condescension

Displaying knowledge of current adoption discounts including but not limited to adoption specials, military discounts, staff discounts, senior discounts, etc.

Counseling members of the public about basic animal care, housing, and medical responsibilities as directed by Standard Operating Procedures and provided materials

Becoming familiar with the health and personalities of current adoptable animals, as this changes daily

Engaging potential adopters in respectful conversations while actively listening. Offering educated recommendations of available animals and resources based on knowledge gained during conversation

Displaying the ability to efficiently and accurately utilize Petpoint software

Displaying the ability to schedule veterinary appointments and spay/neuter appointments utilizing Petpoint

Assisting in maintaining updated adoption advertisements including but not limited to Petfinder, Adoptapet, etc.

Documenting any contact with members of the public regarding animals at the shelter accurately and efficiently

Providing compassionate counseling while scheduling admission appointments with members of the public to bring in owned or stray animals

Completing the initial admission process for all animals entering the shelter via public appointments

Reuniting families with their missing animals, having an understanding of appropriate redemption fines, completing redemption paperwork

Assisting clients with a lost pet walk through

Maintaining an organized workstation

Sanitizing based on CAA cleaning protocols to control the spread of disease

Ensuring all fees are correctly collected and the cashbox is balanced at the end of the day.

Remaining calm and courteous to members of the public and coworkers at all times

Showing the ability to handle animals of various species, sizes, and temperaments

Demonstrating the ability to read animal behavior and use safe, low stress handling techniques utilizing the Fear Free guidelines

Provide basic husbandry for animals being housed in Client Care Department

Maintaining professionalism (attendance, punctuality, dress, actions, and speech) in all internal and external interactions

Accepting in‑kind donations of food and/or supplies and ensure they are properly distributed

Knowledge, skills, and abilities required:

Follow the mission of CAA.

Enjoy working with animals and have a genuine concern for their care and well‑being.

Be familiar with all shelter Standard Operating Procedures and the Employee Manual.

Working knowledge of breeds, diseases, medical conditions and animal handling and behavior.

Ability to handle animals safely and with patience and gentleness.

Ability to represent CAA in a professional manner in all situations with the public, volunteers and staff.

Ability to create and sustain positive working relationships within CAA, with volunteers, the public and be a team player.

Must be patient, courteous and work well under stressful conditions.

Knowledge and ability to accurately work with detailed information in paper and computerized format.

Ability to read, write and communicate effectively.

Ability to learn and quickly adapt to changes in programs and procedures.

Familiarity with basic word processing systems and medical data and management programs

Assist with or perform humane euthanasia

Physical Requirements:

The work is performed at the shelter in all areas and at offsite events. Typical positions require workers to walk or stand for short to moderate periods of time; lift and carry up to 40 pounds; climb stairs, band, reach, hold, grasp and turn objects.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

Required Professional Licensing or Certifications:

Fear Free Shelter Certification

High School Diploma or GED