Client Care Specialist | Experienced STNA

Freedom Caregivers; Marion, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO after 90 days

Health coverage options

Paid training

Mileage and travel time reimbursement

Daily pay via TapCheck

Career growth opportunities

Job summary

Freedom Caregivers is seeking a compassionate Client Care Specialist (CCS) for a full-time role in Canton, OH. You will support clients and mentor caregivers in the field, delivering exceptional service and ensuring continuity of care in clients’ homes.

The ideal candidate has HHA or STNA certification, valid Ohio driver’s license, and reliable transportation. Must pass background checks and drug screens, with the ability to lift up to 50 lbs and work 8 AM–6 PM on weekdays.

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to use smartphones and mobile apps for care coordination.
• Flexible availability 8 AM–6 PM on weekdays, with occasional weekends.

Responsibilities

• Deliver outstanding customer service to clients, families, and caregivers.
• Cover open client shifts to ensure continuity of care.
• Train and mentor new caregivers in clients' homes.
• Communicate caregiver updates and performance to leadership.
• Uphold agency standards, policies, and professionalism.

Skills

Excellent communication

Customer service oriented

Mobile apps proficient

Education

HHA or STNA certification

Ohio Driver's License

Auto insurance proof

Job description

Description

Are you a compassionate and experienced Home Health Aide ready to grow your career? Join Freedom Caregivers as a Full-Time Client Care Specialist (CCS) in Canton and make a real difference in the lives of clients and caregivers every day.

What You’ll Do

As a Client Care Specialist, you’ll help ensure our clients receive exceptional care while supporting and mentoring caregivers in the field.

• Deliver outstanding customer service to clients, families, and caregivers
• Cover open client shifts when needed to ensure continuity of care
• Train and mentor new caregivers in clients’ homes
• Communicate caregiver updates and performance to leadership
• Uphold agency standards, policies, and professionalism

Why You’ll Love Working With Us

• Full-time stability with a Monday–Friday schedule
• PTO accrual after 90 days
• Affordable health coverage options
• Paid training, mileage, and travel time reimbursement
• Daily pay option through TapCheck
• Career growth opportunities and internal advancement

What We’re Looking For

We’re seeking someone who is dependable, professional, and passionate about helping others.

• Experience as an HHA or STNA
• Flexible availability between 8 AM – 6 PM Monday–Friday, with occasional weekends
• Strong communication and customer service skills
• Comfortable using smartphones and mobile apps
• Ability to adapt quickly and build strong relationships with clients and caregivers

Why Freedom Caregivers?

At Freedom Caregivers, we’re more than a home care agency — we’re a team dedicated to supporting both our clients and our caregivers like family.

Requirements

Requirements:

• Must have a valid Ohio Driver’s License
  
• Reliable and consistent transportation
  
• Current proof of auto insurance
  
• HHA or STNA certification
  
• Ability to pass a criminal background check and drug screening
  
• Physically able to lift, push, pull, or carry up to 50 lbs
  

Equal Opportunity Statement:
Freedom Caregivers, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing an inclusive environment for all employees—regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.