Client Care Specialist and Driver

Gentle Pet Crossing Llc; Town of Florida (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Company vehicle provided

Company car on duty

Use of company car while on duty

Job summary

Gentle Pet Crossing LLC in South Florida seeks a Client Care Specialist and Driver to be the first point of contact for grieving families, handle pets with care, operate the aquamation system, assist with transfers, and maintain a clean, welcoming facility. You will also drive and deliver remains with empathy, while upholding dignity and respect.

The role blends compassionate customer service with hands-on care and operational duties, requiring physical lift capability and bilingual skills is a

Qualifications

• Experience in customer service or office/admin roles.
• Willingness to handle deceased animals respectfully.
• Physically capable of lifting 50 lbs.
• Fluent in Spanish a plus.
• Strong organization and attention to detail.

Responsibilities

• Client Care: Greet and console grieving families with empathy and professionalism; explain aquamation process and services; provide updates to clients; deliver remains and urns to homes/veterinary clinics.
• Aquamation Operator Duties: Operate and maintain aquamation equipment; prepare and package remains; keep area clean and stocked.
• Driver Responsibilities: Pick up deceased pets; maintain company vehicle; represent the company professionally.

Skills

Leadership

Customer service

Organization

Attention to detail

Emotional maturity

Spanish (bonus)

Team support

Tools

Aquamation equipment

Job description

Job Description

Client Care Specialist and Driver

Full-Time | $20/hr | Company Vehicle Provided | Gentle Pet Crossing

Location: South Florida (Multiple Locations)

Schedule: 3 days/week (rotating shifts)

About Us

Gentle Pet Crossing is the first Pet Funeral Home in South Florida, offering afterlife care with compassion, dignity, and respect. We provide in-home and on-site euthanasia services, home pick-ups, and specialize in aquamation (water-based cremation). With three locations and all 5-star reviews, we are growing rapidly and seeking dedicated, compassionate professionals to join our mission of helping families through one of the hardest moments in life.

Visit our website to learn more about who we are and what we do.

The Role

This is a unique and deeply meaningful position. You will be the first point of contact for grieving families, handling their pets with care and professionalism. You will also operate the aquamation system, assist with pet transfers, and ensure our facilities remain clean and welcoming.

This role combines compassionate customer service, hands-on care, and operational duties.

Key Responsibilities

Client Care

• Greet and console grieving families with empathy and professionalism
• Clearly explain the aquamation process and available services and memorabilia
• Communicate with clients throughout the process, offering updates and reassurance
• Deliver remains and urns to homes and veterinary clinics

Aquamation Operator Duties

• Operate and maintain the aquamation equipment
• Prepare and package remains for return to families
• Keep the processing area clean and fully stocked
• Handle pets with dignity and respect throughout the process
• Assist with plant care and general upkeep of our sanctuaries

Driver Responsibilities

• Pick up deceased pets from homes and veterinary clinics
• Ensure company vehicle is clean, stocked, and maintained
• Represent Gentle Pet Crossing professionally in the community

Who You Are

• A natural leader: Motivated, responsible, and supportive of your team
• Experienced in customer service or office/admin roles
• Emotionally mature and able to support grieving families
• Comfortable working with deceased animals in a respectful and caring way
• Physically able to lift at least 50 lbs
• Highly organized, detail-oriented, and efficient
• Available to respond to urgent client needs
• Fluent in Spanish (a plus, not required)

What We Offer

• $20/hour + use of company car while on duty
• One-on-one training and ongoing support
• A calm, respectful, and team-focused work environment
• A chance to make a real impact in people’s lives
• Opportunity for growth as we expand throughout Florida
• A gratifying and emotionally rewarding role

Why Join Us?

We’re more than just a pet afterlife service — we are a sanctuary for families. We’re proud to have built a team that works with honor, integrity, and heart. Every client interaction matters to us. If you’re looking for a career that blends compassion with purpose, this is the place for you.

Gentle Pet Crossing is proud to be a place of comfort, respect, and unmatched care. We’re honored to serve families when they need us most — and we hope you’ll join us in this mission.

Company Description

Gentle Pet Crossing is South Florida’s first full-service pet funeral home, offering in-home euthanasia, respectful pet aftercare, and aquamation — a gentle, eco-friendly alternative to cremation. We are dedicated to supporting families through one of the most emotional and difficult experiences of pet ownership.

With every pet in our care, we prioritize dignity, e