Client Care Specialist

Williams Comfort Air; Indianapolis, Christiansted (IN, United States Virgin Islands); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in HVAC and plumbing is seeking a Customer Service Representative/Client Care Specialist to join their dynamic team. This role focuses on converting inbound calls into service appointments while building trusting relationships with clients. The company offers industry-leading compensation, comprehensive benefits, and extensive training programs. If you thrive in a fast-paced environment and are passionate about providing exceptional service, this opportunity is perfect for you. Join a team where your contributions are valued and where you can grow your career in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth Services

401k Retirement Account

Paid Time Off

Paid Company Holidays

Friends & Family Discount

Wellness Program

Industry Leading Training Programs

Qualifications

• Prior experience in customer service, ideally in a fast-paced environment.
• Comfortable with computers and learning new systems.

Responsibilities

• Convert inbound calls into booked service appointments.
• Build trust with clients and follow call flow processes.
• Accurately enter client data into systems.

Skills

Customer Service Experience

Call Center Experience

Strong Communication Skills

Multitasking Abilities

Typing 30+ WPM

Tools

ServiceTitan

Business Systems

Job description

Customer Service Representative/Client Care Specialist - Join Our Team!

Come join Williams Comfort Air/Mr. Plumber – one of the largest HVAC and plumbing companies in the entire Midwest. We're growing quickly because we only hire the best (that's YOU), and our clients love us for it! Many come for a job, but they stay for a fulfilling career, room to grow, and opportunities to excel.

The Role:As a Customer Service Representative/Client Care Specialist, your goal is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You'll build a trusting relationship with clients and follow our call flow process to ensure efficiency and satisfaction. You’ll also be proficient in using the required business systems to fulfill your responsibilities.

Hours of Operation:Mon-Fri: 7am-7pmSat-Sun: 7am-5pm

Training:Training will take about 4 weeks, Monday to Friday from 10am-7pm. Afterward, you'll transition into your full-time schedule, assigned based on availability.

What’s in It for You?

• Industry Leading Total Compensation Plans - $17+/hourly plus bonus
• Medical (as low as $5/week), Dental, and Vision Insurance
• FREE Employee/Dependent Telehealth, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program, and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance, and Critical Illness Insurance
• Paid Company Holidays
• Paid Community Service Day
• Paid Time Off
• Paid Other Time Off (Bereavement & Jury Duty)
• Friends & Family Discount
• Industry Leading Training Programs

What Will I Do?

• Build trust with internal and external clients by meeting their needs
• Seek development opportunities through ongoing training and one-on-one coaching
• Deliver call scripts with an authentic, compelling tone
• Use advanced listening skills to ensure accurate information is relayed to Dispatch
• Respond to client concerns with empathy and professionalism
• Take control of calls with advanced telephone etiquette
• Proactively work to fill the schedule (e.g., outbound calling)
• Accurately enter client data into the appropriate systems
• Assign service call priorities based on urgency
• Schedule client requests accurately based on technician skills
• Provide exceptional service by staying mentally prepared

Do I Have What It Takes?

• Prior customer service experience, ideally in a fast-paced field
• Call Center experience highly preferred
• Working onsite at our home office in Indianapolis is required
• Comfortable with computers and learning new systems
• Typing 30+ WPM
• Strong written and verbal communication skills
• Multitasking abilities are a huge plus
• Availability within our hours of Mon-Fri 7am-7pm, Sat-Sun 7am-5pm
• ServiceTitan Experience Preferred

EQUAL OPPORTUNITY EMPLOYER

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.