Client Care Specialist

SEV Laser; Dublin (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Employee discounts

Career growth

Team events

Job summary

SEV SKIN is seeking a Front Desk Sales Associate to be the first and last point of contact, driving sales of services, memberships, and products while delivering an exceptional client experience.

You will warmly welcome clients, manage bookings and payments, and uphold a polished, welcoming front-desk environment in a fast-paced clinic. Weekend availability is required, with opportunities for professional growth and team collaboration.

Qualifications

• Passion for delivering excellent client experiences and driving sales.
• Weekend availability is required.
• Experience in beauty, wellness, or medical aesthetics is preferred.

Responsibilities

• Promote SEV SKIN services, packages, memberships, promotions, and retail products.
• Identify client needs and confidently recommend services and upgrades.
• Educate clients on treatments, pricing, and promotions.
• Work toward individual sales goals while supporting clinic performance.
• Build lasting client relationships through personalized and knowledgeable service.
• Warmly welcome clients and provide a polished experience from arrival to departure.
• Manage check-in, check-out, and payment processing accurately.
• Book, modify, and cancel appointments with attention to detail.
• Answer calls, emails, and voicemail messages promptly and professionally.
• Address client questions and concerns with care and urgency.
• Use SEV SKIN's booking and client-management systems efficiently.

Skills

Sales mindset

Client engagement

Strong communication

Multitasking

Payment processing

Tools

CRM systems

Booking software

Job description

Sev Skin is a leading medical aesthetics brand with more than 75 studios nationwide and continued year-over-year growth. Known for combining high-quality treatments with an elevated, welcoming client experience, we have built a loyal following and a highly recognizable brand. As we continue expanding, we are looking for energetic, sales-minded team members who are excited to grow with us.

We are seeking a sales-driven Front Desk Sales Associate who is passionate about creating exceptional client experiences. As the first and last point of contact for our clients, you will set the tone for every visit, build excitement around the SEV Skin brand, and help clients discover the services, memberships, packages, and products that support their goals.

This is more than a traditional receptionist position- it is a client experience and sales role for someone who enjoys connecting with people, achieving goals, and contributing to the success of a fast-paced clinic.

What You’ll Do

Sales and Client Engagement

• Promote SEV SKIN services, packages, memberships, promotions, and retail products.
• Identify client needs and confidently recommend appropriate services and upgrades.
• Educate clients on available treatments, pricing, and promotions.
• Work toward individual sales goals while supporting the clinic’s overall performance.
• Build lasting client relationships through personalized and knowledgeable service.

Front Desk and Client Experience

• Warmly welcome clients and provide a polished experience from arrival through departure.
• Manage client check-in, check-out, and payment processing accurately.
• Book, modify, and cancel appointments with attention to detail.
• Answer calls, emails, and voicemail messages promptly and professionally.
• Address client questions and concerns with care, urgency, and professionalism.
• Use SEV SKIN’s booking and client-management systems accurately and efficiently.

Clinic and Team Support

• Complete opening and closing responsibilities according to established procedures.
• Maintain a clean, organized, stocked, and welcoming front-desk environment.
• Assist with transitional treatment-room cleaning when needed.
• Monitor supplies and communicate inventory needs to management.
• Participate in required service, systems, and sales training.
• Support new team members by modeling SEV SKIN’s service and selling standards.
• Assist with other clinic responsibilities as directed by operational or clinical leadership.

What We’re Looking For

• A sales-driven mindset and confidence recommending services and products.
• A natural ability to connect with people and create memorable experiences.
• Strong communication, customer service, and active-listening skills.
• Excellent attention to detail and the ability to multitask.
• Comfort using computers, booking platforms, and client-management systems.
• Basic math skills and the ability to process payments accurately.
• Reliability, punctuality, and consistent attendance.
• The ability to work independently and as part of a collaborative team.
• Weekend availability is required.
• Experience in fitness, hospitality, retail sales, beauty, wellness, medical aesthetics, or another client-focused environment is preferred.

Why SEV SKIN?

At SEV SKIN, you will join an exciting aesthetics brand with more than 75 studios and continued year-over-year growth. You will have the opportunity to strengthen your sales and service skills, represent a recognized brand, and directly contribute to an exceptional client experience.

If you are outgoing, goal-oriented, passionate about aesthetics, and ready to grow with SEV SKIN, we would love to meet you.

Benefits Summary

SEV SKIN offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:

• 401(k) Retirement Savings Plan
• Employee Discounts on SEV SKIN services and products
• Participation in Company recognition programs and team events, where applicable
• Professional development and career growth opportunities

Benefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.

Equal Employment Opportunity

Sev Skin provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.