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Client Care Specialist

Touching Hearts at Home of Southwest Boston

Canton (MS)

On-site

USD 10,000 - 60,000

Full time

4 days ago
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Job summary

A leading home care agency seeks a Client Care Specialist to ensure quality support for seniors. Candidates should have a background in caregiving with proven experience in supervision or management. The position includes responsibilities like coordinating care, training caregivers, and monitoring service delivery for optimal client satisfaction.

Benefits

Bonus based on performance
Paid time off
Training & development
Wellness resources

Qualifications

  • Proven caregiving experience in home care or healthcare.
  • Strong knowledge of best practices in patient safety and personal care.
  • Valid driver's license and insured vehicle required.

Responsibilities

  • Coordinate and monitor client care plans and satisfaction.
  • Provide mentorship to caregivers and manage schedules.
  • Conduct training sessions on safety protocols and caregiving standards.

Skills

Communication
Interpersonal Skills
Empathy

Education

Experience in caregiving or supervisory role within a home care or healthcare setting

Job description

Join to apply for the Client Care Specialist role at Touching Hearts at Home of Southwest Boston

1 week ago Be among the first 25 applicants

Join to apply for the Client Care Specialist role at Touching Hearts at Home of Southwest Boston

Benefits:

  • Bonus based on performance
  • Paid time off
  • Training & development
  • Wellness resources


Touching Hearts at Home of Southwest Boston is seeking a Client Care Specialist with a customer service focus to help us continue to ensure that we provide quality home care for seniors in need. We are looking for a senior care professional who has case management, social work or clinical liaison experience in either a senior care community or home-based setting. We are looking for an individual who will thrive in a small, growing, “all hands-on deck” organization. The person best fitting our organization is one who will embrace our 4 Core Values: Compassion; Communication; Consideration and Commitment.

Position Overview:

The Client Care Specialist plays a pivotal role in ensuring the highest quality of care for clients and providing training, support, and oversight for caregivers within a home care agency. This position focuses on supervising client care, enhancing caregiver performance, and maintaining operational excellence.

Key Responsibilities:

  • Client Care Coordination:
    • Ensure all client care plans are implemented effectively and reviewed regularly for any necessary adjustments.
    • Perform periodic home visits to monitor service delivery and client satisfaction.
  • Coaching and Mentoring:
    • Provide mentorship and support to caregivers, addressing performance issues and recognizing achievements.
    • Support in the coordination of caregiver schedules and ensure proper staffing for all client needs.
  • Caregiver Training and Development:
    • Conduct orientation and ongoing training programs for caregivers, including skills development, safety protocols, and best practices in client care.
    • Keep caregivers updated on agency policies, industry standards, and regulatory requirements in conjunction with agency ownership.
  • Field Visits and Oversight:
    • Conduct field visits to observe caregiver performance and provide in-the-moment coaching, training and support.
    • Ensure all caregiving staff follow proper documentation procedures (written and digital care logs, expense logs, medication logs, etc.). Seek out opportunities to improve tracking protocols.
  • Jump and Run Caregiver:
    • Act as jump and run caregiver n the event that there is a last-minute call off for a client who needs support.

Qualifications:

  • Proven experience in a caregiving or supervisory role within a home care or healthcare setting.
  • Strong knowledge of caregiving best practices, including patient safety, personal care, and emotional support.
  • Excellent communication, and interpersonal skills.
  • Ability to handle challenging situations with professionalism and empathy.
  • Valid driver’s license and an insured vehicle.
  • **Please note: Touching Hearts at Home does NOT currently have health insurance or 401Ks. As we grow, these are benefits that we will explore, but not something currently offered.**


Each Touching Hearts at Home franchise is independently owned and operated. Your application will go directly to the management of the franchisee where all hiring decisions will be made.

All inquiries specific to employment at this franchisee should be made directly to the franchise location, and not to Touching Hearts at Home Corporate office.

Seniority level
  • Seniority level
    Not Applicable
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Hospitals and Health Care

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