Client Care Scheduler – Auto Service Appointments

Kendall-Auto-Group; Meridian (ID); On-site; USD 21,000 - 26,000; Full time

Job summary

Kendall Auto Group in Meridian, Idaho, is seeking an Appointment Receptionist to join our Client Care team. The role centers on outbound calls to existing customers and coordinating service appointments across Kendall dealerships in multiple states.

You will maintain customer and vehicle data in our software, communicate by phone and email, and deliver friendly, professional service in a fast-paced call center environment.

Qualifications

• Customer service experience preferred.
• Strong verbal and written communication skills.
• Organized with good time management.
• Comfortable using computers and multi-line phone systems.
• Able to thrive in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service with each client interaction.
• Identify customer vehicle service needs by asking questions and reviewing service history.
• Schedule service appointments across Kendall dealerships in multiple states.
• Maintain customer and vehicle information accurately in software.
• Communicate effectively with customers and coworkers by phone and email.

Skills

Customer service

Verbal communication

Written communication

Time management

Computer proficiency

Tools

CRM software

Job description

Kendall Auto Group in Meridian, Idaho, is seeking an Appointment Receptionist to join our Client Care team. The role centers on outbound calls to existing customers and coordinating service appointments across Kendall dealerships in multiple states.

You will maintain customer and vehicle data in our software, communicate by phone and email, and deliver friendly, professional service in a fast-paced call center environment.