Client Care Manager - District 3 Internal

Quality Moments Behavioral Health; Springfield (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Quality Moments Behavioral Health Services in Springfield, OH, is seeking a Client Care Manager to oversee delivery and coordination of behavioral health services. This role supervises Client Care Coordinators, guides intake and service coordination, and ensures adherence to CARF standards.

The ideal candidate has 3–5 years of behavioral health and supervisory experience, strong communication skills, and a commitment to client-centered care.

Qualifications

• 3–5 years of experience in behavioral health, case management, or social services.
• Supervisory or leadership experience required, with the ability to mentor and support a diverse team.
• Strong communication and interpersonal skills to engage with clients, families, staff, and community partners.
• Knowledge of behavioral health conditions, treatment modalities, and community resources.
• Demonstrated ability to manage caseloads, prioritize competing demands, and ensure compliance with regulatory standards.
• Commitment to client-centered care, ethical practice, and the mission of Quality Moments Behavioral Health Services.

Responsibilities

• Leadership & Team Management: Supervise and mentor Client Care Specialists, providing coaching and feedback.
• Coordinate onboarding and integration of new staff into facilities.
• Foster a collaborative work culture aligned with organizational values.
• Monitor staff performance for policy and quality standards compliance.
• Facilitate team meetings, case consultations, and professional development.
• Client Care & Service Coordination: Oversee coordination of services with licensed clinicians and ensure effective communication with clients, families, and providers.
• Review and approve service plans, progress notes, and closure documentation.
• Oversee intake processes, client forms, and insurance requirements.
• Manage medical consent for clients unable to provide consent themselves.
• Monitor client progress and service accessibility to promote positive outcomes.

Skills

Leadership

Communication

Behavioral health knowledge

Job description

The Client Care Manager is responsible for overseeing and supporting the delivery and coordination of behavioral health services at Quality Moments Behavioral Health Services. This role involves supervising Client Care Coordinators, guiding intake and service coordination processes, ensuring compliance with agency policies and CARF standards, and fostering strong communication between clients, families, staff, and healthcare providers. The Client Care Manager ensures that all clients receive compassionate, person-centered care while promoting a culture of quality, professionalism, and accountability.

Key Responsibilities

Leadership & Team Management

Supervise and mentor Client Care Specialists, providing coaching, training, and performance feedback.

Coordinate onboarding and integration of new staff into assigned facilities.

Foster a supportive, non-punitive, and collaborative work culture consistent with organizational values.

Monitor staff performance, ensuring compliance with policies, regulatory standards, and quality improvement goals.

Facilitate team meetings, case consultations, and ongoing professional development.

Client Care & Service Coordination

Oversee and support staff in coordinating behavioral health services in partnership with licensed clinicians.

Ensure effective communication between clients, families, and healthcare providers to support treatment goals.

Review and approve individualized service plans, progress notes, and case closure documentation.

Ensure accurate completion of intake processes, client forms, and insurance requirements.

Oversee processes for obtaining and managing medical consent for clients unable to provide consent independently.

Monitor client progress, satisfaction, and service accessibility to promote positive outcomes. Ensure accurate completion of intake processes, client forms, and insurance requirements.

Oversee processes for obtaining and managing medical consent for clients unable to provide consent independently.

Monitor client progress, satisfaction, and service accessibility to promote positive outcomes.

Qualifications

3–5 years of experience in behavioral health, case management, or social services.

Supervisory or leadership experience required, with the ability to mentor and support a diverse team.

Strong communication and interpersonal skills to engage with clients, families, staff, and community partners.

Knowledge of behavioral health conditions, treatment modalities, and community resources.

Demonstrated ability to manage caseloads, prioritize competing demands, and ensure compliance with regulatory standards.

Commitment to client-centered care, ethical practice, and the mission of Quality Moments Behavioral Health Services.