Client Care Manager

Right at Home BCS; United States; On-site; USD 52,000 - 76,000; Full time

Job summary

Right at Home BCS is seeking a Client Care Manager to oversee caregiver performance and serve as the primary contact for clients and families. You will coordinate scheduling, resolve concerns, and ensure high-quality, compassionate home care in the field and office.

You will supervise staff, conduct regular quality checks, conduct onboarding for new caregivers, provide field guidance, and participate in on-call coverage as needed.

Qualifications

• Strong verbal and written communication with an emphasis on customer service and conflict resolution.
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Professional presentation and demeanor in client homes and office settings.
• Demonstrated leadership and supervisory skills.
• Working hours: Monday–Friday 8:00am–5:00pm with on-call coverage as needed.
• Employment At-Will and Equal Employment Opportunity statements.

Responsibilities

• Oversee client and family communication regarding schedule updates, care concerns, or coverage changes.
• Supervise, mentor, and motivate caregiving staff to uphold agency standards of care.
• Perform regular in-home supervisory visits and quality checks to ensure care plans are followed.
• Onboard and orient new caregivers with packets and training.
• Provide field guidance and instruction to direct caregivers to client locations and care instructions.
• Support field and office operations, including emergency care coverage when needed.
• Manage caregiver on-call schedules and participate in on-call rotations as required.

Skills

Communication

Multitasking

Leadership

Conflict resolution

Job description

The Client Care Manager plays a pivotal role in ensuring high-quality, compassionate home care by overseeing caregiver performance and serving as the primary point of contact for clients and their families. This position manages caregiver supervision, conducts quality assurance visits, and resolves client communication or scheduling challenges in a timely and professional manner.

• Client & Family Communication: Proactively communicate with clients and family members regarding schedule updates, care concerns, or changes in coverage.
• Caregiver Supervision & Support: Supervise, mentor, and motivate caregiving staff to consistently uphold agency standards of care.
• Quality Assurance: Perform regular in-home supervisory visits and quality checks to ensure care plans are being followed correctly.
• Onboarding & Orientation: Prepare new hire packets and conduct orientation sessions for new caregivers.
• Field Guidance & Instruction: Direct caregivers to client locations and provide necessary client-specific care instructions.
• Field & Office Support: Provide emergency care coverage in the field as needed and assist with administrative office tasks.
• Scheduling & On-Call Responsibilities: Manage caregiver on-call schedules and participate in the on-call rotation as needed or required.

Qualifications & Skills

• Strong verbal and written communication skills with an emphasis on customer service and conflict resolution
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Professional presentation and demeanor in client homes and office settings
• Demonstrated leadership and supervisory skills
• Working Hours: Standard office hours are Monday through Friday from 8:00am to 5:00pm. In addition, participating in on-call emergency care coverage is required as needs arise.
• Employment At-Will: Employment with the agency is at-will, meaning either the employee or the agency may terminate the employment relationship at any time, with or without cause or notice.
• Equal Employment Opportunity: The agency provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

These guidelines outline the overall scope and expected standards of performance for this position rather than an all-inclusive record of every task. Agency leadership retains the authority to adjust assigned duties and operational expectations whenever necessary to fulfill business requirements.