Client Care Manager

Cushman & Wakefield; United States; Remote; USD 85,000 - 100,000; Full time

Job summary

Cushman & Wakefield seeks a Client Care Manager dedicated to fostering client relationships and delivering insights through effective client communication strategies. With responsibilities including client presentation preparation and data analytics, the successful candidate will have strong graphic design skills and the ability to thrive in a collaborative environment. This role offers competitive compensation and a range of employee benefits, including health and retirement plans, ensuring a comprehensive employment package.

Benefits

Health Insurance

Dental Insurance

Flexible Spending Accounts

Retirement Savings Plans

Paid Time Off

Qualifications

• 3-5 years of experience in a related field.
• Proficiency in graphic design tools like Adobe.
• Strong PowerPoint skills and ability to work in a fast-paced environment.

Responsibilities

• Provide client-facing presentation and communication support.
• Produce content and graphics for client presentations.
• Maintain an organized library of marketing material.

Skills

Graphic Design

Interpersonal Skills

Team Collaboration

Adaptability

Communication

Education

Marketing

Business Administration

Tools

Microsoft Office Suite

Adobe Creative Suite

Microsoft Teams

Job description

Job Title

Client Care Manager

Job Description Summary

The Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business. The Client Care Manager has strong graphic design skills and focuses on client data and analytics, delivering insights through actionable presentations, reports, and dashboards, to increase visibility of gaps, risks and potential growth opportunities. The Client Care Manager is dedicated to fostering a GOS culture focused on sharing of best practices, innovation, and peer collaboration.

Job Description

Responsibilities

• Provide client-facing presentation and communications support to ensure delivery of a clear, consistent, and crafted message
• Produce content and graphics for client-facing presentations, quarterly business reports, marketing brochures and dashboards
• Design dynamic PowerPoint templates to be used as “grab and go” materials
• Ensure client deliverables adhere to corporate identity guidelines
• Maintain an organized library of inspirational marketing material, including tools and resources, for all GOS employees to use
• Present during “Office Hour” training sessions to teach account management teams how to use Client Care tools, under the direction of the Sr. CC Manager
• Partners with GOS account teams to keep client statistics and account data current

Requirements

• 3-5 years of experience in a related or similar field
• Marketing, Business Administration, or relevant field of study (or currently in pursuit of)
• Ability to quickly learn, adapt and produce a high volume of quality materials in a fast-paced environment
• Strong PowerPoint skills
• Proficiency with Microsoft Teams and Microsoft Office Suite (Word, Excel), and a working knowledge of the Adobe Creative Suite (InDesign, Illustrator, and/or Photoshop). Experience with email campaign tools a plus.
• Must be able to quickly troubleshoot and develop solutions to requests from account teams and clients using the resources available
• Excellent interpersonal skills with high initiative, flexibility, and team approach to work
• Great collaborator with the ability to work with cross-functional teams as needed.
• Excellent oral and written communication skills
• The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $85,000.00 - $100,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail] . Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”