Client Care & Intake Specialist

Kisling, Nestico & Redick, LLC (KNR); Fairlawn (OH); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Kisling, Nestico & Redick, LLC (KNR) seeks an Administrative Intake Clerk to support our legal team in Fairlawn, Ohio. You will collect and record client information, open cases in the case management system, and handle retainer documents for eligible prospective clients.

This full‑time role requires exceptional communication, strong attention to detail, and the ability to manage high phone volumes. You will collaborate with medical providers, clients, and attorneys to ensure timely intakes and

Qualifications

• Understanding of general legal procedures and business practices.
• Standard clerical and general office administration procedures.
• High volume phones, call center and/or law firm experience is preferred.
• Exceptional communication skills.
• Ability to work well under pressure and to exercise good judgment.
• Strong attention to detail.
• Strong working knowledge of MS Office Suite.
• Must work well in a team atmosphere.
• Ability to lift a minimum of twenty pounds.
• Must type 45 wpm with accuracy.

Responsabilités

• Create and field client intakes.
• Collect and record information from potential clients and open cases in case management software.
• Send and receive retainer agreements for perspective clients who meet the specific criteria.
• Maintain data entry requirements by following data program techniques and procedures.
• Verify entered data by reviewing, correcting, deleting, or re-entering information.
• Combine data from multiple systems.
• Regular, consistent, punctual attendance.
• Follow-up on intakes (as needed).
• Placing outbound calls.
• Contact with medical providers and clients regarding availability of doctor appointments.
• Follow up calls from medical providers when clients are non-compliant with appointments.
• Consistent and regular communications with clients regarding appointments.
• Consistent and regular communications with legal team regarding clients.

Connaissances

Communication skills

High volume phones

Data entry

Team player

Detail oriented

MS Office

Typing 45 wpm

Legal procedures basics

Lifting 20 lbs

Formation

High School Diploma or GED

Outils

MS Office Suite

Description du poste

• Collect and record information from potential clients and open cases in case management software
• Send and receive retainer agreements for perspective clients who meet the specific criteria.
• Maintain data entry requirements by following data program techniques and procedures
• Verify entered data by reviewing, correcting, deleting, or re-entering information
• Combine data from multiple systems
• Follow-up on intakes (as needed)
• Placing outbound calls
• Contact with medical providers and clients regarding availability of doctor appointments
• Follow up calls from medical providers when clients are non-compliant with appointments
• Consistent and regular communications with clients regarding appointments
• Consistent and regular communications with legal team regarding clients

Description

• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Send and receive retainer agreements for perspective clients who meet the specific criteria.
• Maintain data entry requirements by following data program techniques and procedures
• Verify entered data by reviewing, correcting, deleting, or re-entering information
• Combine data from multiple systems
• Regular, consistent, punctual attendance
• Follow-up on intakes (as needed)
• Placing outbound calls
• Contact with medical providers and clients regarding availability of doctor appointments
• Follow up calls from medical providers when clients are non-compliant with appointments
• Consistent and regular communications with clients regarding appointments
• Consistent and regular communications with legal team regarding clients

Requirements

• Understanding of general legal procedures and business practices
• Standard clerical and general office administration procedures
• High volume phones, call center and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail
• Strong working knowledge of MS Office Suite
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds
• High School Diploma or GED required
• Must type 45 wpm with accuracy
• No Supervisor responsibility
• This is a full time position, standard hours Monday – Friday of 40 hours per week. Some overtime, as necessary based upon projects.