Client Care & Engagement Specialist

Harboroaks; Biloxi (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

Harboroaks in Biloxi, MS seeks a dedicated care assistant to provide one-on-one or group instruction/support to patients daily. You will assist with activities, monitor behavior, and help maintain a therapeutic environment while promoting independence.

The role requires a High School Diploma or equivalent and a valid driver's license; you must be at least 21. Candidates should be reliable, empathetic, and committed to patient safety.

Qualifications

• High School Diploma or equivalent is required.
• Must be at least 21 years of age.

Responsibilities

• Provide assistance with program activities.
• Complete routine daily check of van (including tires, gas gauge, etc.) and report deficiencies to supervisor if driving is required.
• Accurately monitor and maintain data collection sheets and submit to supervisor in a timely manner.
• Assist with assessment of clients' strengths and needs as necessary.
• Assist with preparation of clients' meals and provide client training as needed.
• Communicate with supervisor related needs to revise, delete, or add training objectives as deemed necessary.
• Physically assist in maintaining facility in a neat and orderly manner.
• Monitor and document individual behaviors using specific and descriptive terms accurately (i.e., behavior changes, accidents, seizures, etc.).
• Encourage individuals to be independent and attend and participate in assigned activities.
• Provide realistic, positive assurance to individuals regarding benefits of treatment and participation.
• Assist in physical maintenance of a therapeutic environment by promoting an environment that encourages individuals to learn new skills and make choices through activity involvement, hands‑on instruction/guidance, etc.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Education

High School Diploma or equivalent

Job description

Harboroaks in Biloxi, MS seeks a dedicated care assistant to provide one-on-one or group instruction/support to patients daily. You will assist with activities, monitor behavior, and help maintain a therapeutic environment while promoting independence.

The role requires a High School Diploma or equivalent and a valid driver's license; you must be at least 21. Candidates should be reliable, empathetic, and committed to patient safety.