Client Care Coordinator, The Kings Inn Family Shelter

CAMBA; New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

An established community organization is seeking a dedicated Client Care Coordinator to join their team. This role involves assisting clients in navigating essential services, conducting evaluations, and providing advocacy to ensure their needs are met. The ideal candidate will have a strong background in social work, particularly in risk assessment and client support. Working in a collaborative and inclusive environment, you will play a crucial role in helping families achieve stability and access vital resources. If you are passionate about making a difference in the lives of others and thrive in a supportive setting, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

403(b) Retirement Plan with Employer Match

Paid Time Off

Paid Holidays

Qualifications

• LMSW required with experience in client advocacy and biopsychosocial evaluations.
• Strong skills in risk assessment and community resource identification are essential.

Responsibilities

• Assist clients with intake applications and conduct risk assessments.
• Lead group counseling sessions and monitor client progress toward goals.
• Advocate for clients to access necessary medical and educational services.

Skills

Client Advocacy

Biopsychosocial Evaluation

Risk Assessment

Group Counseling

Community Resource Identification

Education

Licensed Master of Social Work (LMSW)

Job description

Who We Are:
CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop-in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into permanent and/or supported housing.

CAMBA’s The Kings Inn Family Shelter is funded by New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The two-story facility has rooms of various sizes, common areas and provides on-site security and social services.

Position: Client Care Coordinator
Reports To: Supervisor II
Location: 87-02 23rd Avenue, Queens, NY 11369

What The Client Care Coordinator Does:

• Assist clients in completing all CAMBA intake applications, screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients' families.
• Prepare initial biopsychosocial evaluation and update according to regulations.
• Provide a range of “instant response” services when a client’s immediate well-being and safety is threatened.
• In collaboration with clients and case managers, assist in the preparation of initial Independent Living Plan (ILP), including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e., medical services and psychiatric services, etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of clients and client families to arrange for medical, psychiatric, educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures.
• Attempt to alter clients' and their families' attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in clients' life to ensure a collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document client contact via progress notes within 48 hours or 3 business days.
• Periodically reassess clients and update services plans and goals to reflect current status.
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability (aftercare).
• Ensure that all clients’ charts contain all required documentation.
• May reach out and market the program internally to the shelter community in order to recruit clients.

Minimum Education/Experience Required:

• Licensed Master of Social Work (LMSW) required.

Other Requirements:

• Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
• Ability to maintain clearances throughout the duration of employment.
• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Bi-lingual preferred.

Compensation: $65,000-$70,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.