Client Care Coordinator (Icahn House)

Children's Rescue Fund; New York (NY); On-site; USD 56,000 - 60,000; Full time

Job summary

Children's Rescue Fund is seeking a Client Care Coordinator to oversee mental health services for homeless individuals. The role involves assessing client needs, coordinating services, and collaborating with community agencies. Candidates must hold an LMSW and have experience in social services, with a focus on diverse populations.

Qualifications

• Must be a Licensed Master Social Worker (LMSW) in New York or obtain licensure within three months.
• At least one year of experience in social services or related fields preferred.
• Proficiency in Spanish and/or French is a plus.

Responsibilities

• Conduct comprehensive bio-psychosocial assessments.
• Provide outreach, crisis intervention, and psycho-education.
• Work as part of a multidisciplinary team to ensure quality service delivery.

Skills

Communication

Interpersonal skills

Cultural competency

Computer literacy

Facilitating groups

Education

Master’s degree in Social Work

Licensed Master Social Worker (LMSW)

Job description

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Children's Rescue Fund provided pay range

This range is provided by Children's Rescue Fund. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,000.00/yr - $60,000.00/yr

Primary Function/Purpose

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless individuals. The role involves assessing clients’ long-term goals, collaborating with case management staff, and establishing community linkages to promote independent living. The position is based at Icahn House in the Bronx, NY.

Minimum Qualifications

• Must be a Licensed Master Social Worker (LMSW) in New York or obtain licensure within three months of hire, with a master’s degree in Social Work from an accredited school.
• At least one year of experience in social services or related fields is preferred.
• Knowledge of working with diverse cultures and ethnicities.
• Experience with strengths-based, solution-focused, and family-centered practices.
• Experience facilitating groups for adults.
• Proficiency in Spanish and/or French is a plus.
• Excellent written and verbal communication skills.
• Interpersonal skills and computer literacy in Microsoft Office are required.

Primary Responsibilities

• Conduct comprehensive bio-psychosocial assessments.
• Provide clear written reports and recommendations.
• Assist homeless families in navigating systems and coping with stress.
• Offer outreach, crisis intervention, risk assessment, safety planning, and psycho-education.
• Prioritize visits to high-risk families in shelter for safety planning.
• Prepare families for services and collaborate with agencies and service providers.
• Make referrals and facilitate community linkages.
• Serve as liaison with government and community organizations.
• Improve access to mental health services via in-person or telehealth methods.
• Work as part of a multidisciplinary team to ensure quality service delivery.
• Deliver on-site mental health services, coordinate treatment, and follow-up.
• Utilize telehealth and other resources to facilitate access.
• Follow up on referrals and re-engage clients as needed.
• Provide therapeutic groups and facilitate group work.
• Participate in family meetings, assist with housing applications, and support family transitions.
• Complete documentation and internal/external reports.
• Attend professional development and training sessions.
• Perform other duties as assigned.

Principal Relationships

• Interact with diverse clients to assess needs.
• Collaborate with staff to ensure high-quality services.
• Network with community and government agencies for resource support.

Other Requirements

• Lifting objects up to 30 pounds regularly.
• Reasonable accommodations available for individuals with disabilities.

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees.