Client Care Coordinator Home Care PRN

Discovery at Home; Miami (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is looking for a dedicated Client Care Coordinator to enhance client relationships and ensure high-quality care standards. This role involves managing client intake, scheduling caregivers, and maintaining compliance with care regulations. You'll play a vital role in ensuring that clients receive the best possible service while also supporting the field staff through effective communication and planning. Join a company that values teamwork, integrity, and compassion, and enjoy a rewarding career with comprehensive benefits and opportunities for professional growth.

Benefits

Medical, Dental, Vision

Company paid Life Insurance

Vested 401K with match

Weekend & Holiday Rates

Bonus structure including referral program

Free CEUs

Free CPR training

Career Development

Flexible Schedule

Qualifications

• Must have a Home Health Aide Certificate or CNA License.
• Minimum of one-year experience in Private Duty Home Care.

Responsibilities

• Serve as contact for client/customer/caregiver relations.
• Assist with intake of new clients and follow up with current clients.
• Ensure scheduling and care coverage through constant communication.

Skills

Customer Service Skills

Time Management

Interpersonal Skills

Organizational Skills

Planning Skills

Education

High School Diploma

75 hour Home Health Aide Certificate Course or CNA License

Job description

At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. So if you’re thinking of aligning yourself with Discovery Senior Living know this: We go to great lengths to make sure ours is (and will always be) a culture that everyone can be proud of.

The Client Care Coordinator is responsible for customer service, client care standards, scheduling of field staff, and ensuring the branch meets or exceeds inquiry conversion goals.

QUALIFICATIONS:

• Must have completed 75 hour Home Health Aide Certificate Course or CNA License
• High School Diploma
• Flexible and strong time management skills
• Minimum of one-year experience in Private Duty Home Care/Home Health
• Excellent organization, planning and customer service skills
• Strong interpersonal and relationship building skills
• Must understand and respect client’s rights including ethics and confidentiality of care.

RESPONSIBILITIES:

• Effectively serves as contact for client/customer/caregiver relations.
• Assists with intake of new clients and informs potential clients of our services. Continued communication and follow up with current clients.
• Propose services and financial agreements with clients.
• Accurately inputs new patient referral and contact information into the system and coordinates with RN to schedule assessments and caregivers appropriately.
• Ensures all scheduling and care coverage by constant communication with field staff, uses technology tools and resources to ensure proper processes; assures staff schedules will meet client care needs of existing and new clients.
• Ensures schedule coverage with re-staffing call offs, vacation schedules, and all other emergency and non-emergency scheduling issues during shift and on an on-call basis.
• Accurately entering caregiver and payroll data; confirming timesheet, tasks and visits are complete within the payroll system.
• Assist with daily duties as needed and assigned by Leadership.
• Active involvement in hiring and recruitment process. Coordinates with HR the processing of new employee paperwork and setup of employee files.
• Assisting with caregiver orientation.
• Assures compliance with all local, state, and federal laws.
• Understands and adheres to established policies and procedures of agency.
• Takes rotating on-call 24/7 to screen all calls and forward to the proper staff.
• Meets with field staff for first visit orientation of all new clients.
• Maintains a current client roster with necessary information.
• Maintains an ongoing relationship with current, future and former clients, client families, company sales team, employees and outside agencies.

Full Time Benefits:

• NEW! Revised rates and competitive salary
• Medical, Dental, Vision
• Company paid Life Insurance
• Vested 401K with match
• Weekend & Holiday Rates
• Bonus structure including referral program
• Diverse supplemental benefits - FSA, HSA, disability insurance & more
• Free CEUs
• Free CPR training
• Career Development

PRN Benefits:

• NEW! Revised rates and competitive salary
• Weekend & Holiday Rates
• Bonus structure including referral program
• Free CEUs
• Free CPR training
• Career Development
• Flexible Schedule