Client Care Coordinator-Home Care- Per Diem

Hackensack Meridian Health; Neptune Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Travel reimbursement

Tuition reimbursement

401(k) match

Job summary

Hackensack Meridian Health at Home is seeking a customer service oriented professional to schedule visits, verify authorizations, and coordinate schedules with clinical and payroll teams. This role emphasizes accuracy, timely communication, and adherence to organizational guidelines.

Qualified candidates will have at least a high school diploma or GED (Associate's preferred), two years of customer service experience, proficiency in Microsoft Office, and strong organizational skills.

Qualifications

• High School diploma or GED; Associate's Degree preferred.
• Two years of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong organizational skills.

Responsibilities

• Schedule visits following organization process; ensure physician authorization when needed.
• Verify authorizations and notify supervisory input needs.
• Track and reconcile caregiver documentation with schedules; interface with payroll and billing.
• Ensure SOCs are scheduled and entered in system; assist with on-call weekends.
• Answer calls promptly; take messages and route to appropriate party.
• Maintain accurate client/employee schedules in the system.
• Fax transfer forms to facilities/coordinators within 24 hours.
• Perform other duties as assigned and adapt to changing needs.
• Adhere to organizational competencies and standards of behavior.
• Lifts and moves at least 10 lbs., stands at least 2 hours daily.

Skills

Customer Service Experience

MS Office Proficiency

Organizational Skills

Healthcare Experience

Education

High School diploma/GED

Associate's Degree preferred

Job description

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. At www.TeamHMH.com, you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associate's Degree preferred.
• Two (2) Years Customer Service Experience
• Proficient in Microsoft Office Suite
• Strong Organizational Skills

Education, Knowledge, Skills and Abilities Preferred

• Healthcare Experience

Responsibilities

• Schedule visits following organization standardized process; only those visits ordered by the physician. Notify supervisor when requests are received that require a physician order. Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input. Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities. Notify supervisor of outstanding documentation and interface with payroll and billing processes. Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager. 5. Assist On-call RN with weekend and/or daily on-call process. Schedule weekend visits/SOCs in a timely manner and enter into appropriate system. 6. Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner. Taken accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned. Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Minimum rate of $20.64 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to

Compensation Factors

• Labor Market Data Compensation is benchmarked against market data to ensure competitiveness.
• Experience Years of relevant work experience.
• Education and Certifications Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills Demonstrated proficiency in relevant skills and competencies.
• Geographic Location Cost of living and market rates for the specific location.
• Internal Equity Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
• Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

Benefits

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.