Client Care Coordinator-Home Care- Per Diem

UNAVAILABLE; Wall Township (NJ); On-site; USD 23,457 - 33,409; Full time

Benefits offered by this job

Health benefits

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health at Home is seeking a dedicated scheduling coordinator to manage client and caregiver visits, ensure accuracy, and maintain daily schedules according to policy. This role supports a mission of delivering high-quality home health services in a coordinated, patient-centered manner.

You will work with caregivers, clients, and clinicians to ensure timely visits, verify authorizations, and keep records up to date.

Qualifications

• Education, Knowledge, Skills and Abilities Required: High School diploma, GED or equivalent; Associate's Degree preferred.
• Two (2) Years Customer Service Experience.
• Proficient in Microsoft Office Suite; Strong Organizational Skills.

Responsibilities

• Schedule visits following organization’s standardized process; only physician-ordered visits.
• Notify supervisor for physician-ordered requests; update client schedules daily.
• Verify authorizations and inform clinical supervisors as needed; maintain disaster plan when applicable.
• Validate caregiver documentation against schedules; reconcile incongruities and interface with payroll and billing.
• Recognize patient grievances and direct to the appropriate manager; assist On-call RN.
• Ensure SOCs and visits are scheduled in the system and communicate promptly.

Skills

Customer Service

Microsoft Office

Organizational Skills

Education

High School diploma/GED

Associate's Degree preferred

Tools

Microsoft Office Suite

Job description

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including comprehensive Health Benefits, generous Paid Time Off, Travel Reimbursement as well as an investment in your future with a 401(k) match and Tuition Reimbursement. Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match. Atwww.TeamHMH.com, you’ll find the information, resources and tools that will help you to be successful at HMH. From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs. Associate's Degree preferred.
• Two (2) Years Customer Service Experience
• Proficient in Microsoft Office Suite
• Strong Organizational Skills

Education, Knowledge, Skills and Abilities Preferred:

• Healthcare Experience

Responsibilities

Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.

• Schedule visits following organization standardized process; only those visits ordered by the physician. Notify supervisor when requests are received that require a physician order. Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input. Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities. Notify supervisor of outstanding documentation and interface with payroll and billing processes. Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager. 5. Assist On-call RN with weekend and/or daily on-call process. Schedule weekend visits/SOCs in a timely manner and enter into appropriate system. 6. Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner. Taken accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned. Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Starting Minimum Rate

Minimum rate of $20.64 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.