Client Care Coordinator

Mindful Health; Rockwall (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Sick leave

Bereavement leave

Health insurance

Job summary

Mindful Health in Texas is seeking a Client Care Coordinator to bridge communication among medical providers, outside professionals, and our behavioral health team. You will support clients through their treatment journey, review care plans, and connect them to Mindful Health resources.

The role emphasizes outstanding customer service, HIPAA compliance, and collaboration in a fast-growing environment. Requirements include a high school diploma, CPR certification, and at least one year in

Qualifications

• High school diploma required
• Associate's degree preferred
• 1+ year experience in behavioral health or healthcare settings
• 1+ year insurance experience preferred
• CPR certification required
• Familiarity with medical terminology is a plus

Responsibilities

• Review care plans and educate clients on treatment options.
• Create and maintain payment plans for clients.
• Explain level of care, costs, time, and commitment.
• Liaise between client and Mindful Health treatment team to resolve barriers.
• Communicate with referral sources and provide requested information.
• Provide excellent customer service with active listening and empathy.
• Address client needs proactively and manage inquiries efficiently.
• Escalate transactions per defined protocols.
• Ensure compliance with HIPAA and Mindful Health policies.
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Teamwork

Customer service

Communication skills

HIPAA awareness

Problem solving

Education

High school diploma

Associate's degree preferred

Tools

Microsoft Office Suite

medical office software

Job description

Overview

Client Care Coordinator – Mindful Health is a fast-growing company focused on an intentionally different approach to mental health and well-being. We operate Bricks & Mortar locations and virtual services across Texas, providing a one-stop shop for mental health treatment. Mindful Health cultivates an atmosphere that supports and values clients and team members, and we strive to empower clients to live fuller and healthier lives within a warm and nurturing environment for our team.

We seek enthusiastic individuals who are passionate about helping clients and value working in a team. Please visit our website for more information about our services and team at www.mindful.health.

Position Summary

The Client Care Coordinator bridges communication among medical providers, outside professionals, and in-house behavioral health providers. They keep clients engaged in their care, provide same-day care for clients in need who originate from behavioral health appointments by reviewing skills, care plans, and connecting to resources. The Client Care Coordinator guides clients through their Mindful Health treatment journey by providing support, education, and assistance with questions or concerns.

Duties/Responsibilities

• Receives “warm hand-offs” of clients with identified behavioral health needs after completing a clinical intake assessment. Reviews recommended care plans, educates clients on treatment options, and connects to additional Mindful Health resources as appropriate.
• As necessary, creates and maintains payment plans for clients participating in services.
• Explain the recommended level of care to the client and provide information regarding cost, time, and commitment.
• Acts as liaison between the client and Mindful Health treatment team to problem solve any identified treatment barriers.
• Acts as a point of contact for communicating with referral sources and providing information as requested.
• Provide excellent customer service by employing active listening techniques, displaying empathy and courtesy, and demonstrating effective communication through proper tone, pace, volume, grammar, and pronunciation.
• Demonstrate sensitivity to individual client situations and show proactive behavior in addressing customer needs.
• Manage client interactions to ensure inquiries are handled completely and efficiently.
• Escalate transactions when defined by protocols.
• Demonstrate compliance with Mindful Health policies, including those relating to HIPAA compliance.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong attention to detail and accuracy.
• Strong organizational skills and the ability to manage competing priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Strong interpersonal skills.
• High integrity with excellent problem-solving abilities.
• Excellent written and verbal communication skills with an emphasis on customer service.
• Ability to operate a personal computer and be proficient with Microsoft Office Suite and medical office software.
• Understanding of and commitment to appropriate protection of confidential client information.

Education and Experience

• High school diploma required; Associate's degree preferred.
• 1+ year(s) experience within a behavioral health facility/practice or health care setting, or equivalent.
• 1+ year(s) of experience with insurance experience preferred.
• Familiarity with medical terminology is a plus.
• Active CPR certification required.

Physical Requirements

• Ability to alternate between sitting and standing for extended periods.
• Ability to lift, hold, push, and pull 15 pounds.
• Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods.
• Ability to view computer monitors with close vision, color vision, depth perception, and the ability to adjust focus with good hand-eye coordination.
• Must be able to effectively communicate with clients, team members, and customers, and clearly express oneself while exchanging information.
• Ability to read, write, and comprehend through listening.
• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Mindful Health Offerings

• A healthy and positive atmosphere where everyone is valued.
• Schedule: Monday through Friday, 8 am – 5 pm.
• The salary is competitive and commensurate with experience.
• 120 hours (15 days) of paid time off.
• 40 hours (5 days) of sick leave.
• 24 hours (3 days) of paid bereavement leave per occurrence.
• Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.