Client Care Coordinator

Priority Dispatch Corp.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental & vision

403(b) retirement

Paid holidays

Paid time-off

Life insurance

AD&D

Long-term disability

Employee assistance program

Commuter benefits

Loan forgiveness programs

Job summary

NAICA is seeking a Client Care Coordinator to assist clients facing eviction with mental health support, crisis intervention, and service referrals. The role includes home visits, documentation, and coordination with legal staff to help achieve positive housing outcomes.

Qualifications include a Master’s in Social Work and strong communication skills; bilingual Spanish/English is preferred. Some evenings, weekends, and travel within NYC may be required.

Qualifications

• Masters in Social Work required.
• Bilingual Spanish/English preferred.
• Read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• Ability to work in crisis situations and with diverse groups.

Responsibilities

• Provide emotional and mental health counseling to individuals facing eviction.
• Build rapport and assess mental/emotional or physical issues related to substance use.
• Refer clients to appropriate agencies after housing court outcomes.
• Keep detailed records of each client during counseling.
• Support treatment planning and housing outcomes for tenants.
• Evaluate crises and apply appropriate interventions.
• Participate in meetings to support client court outcomes.
• Develop liaison relationships with behavioral health and substance abuse agencies.
• Support legal staff by contacting clients to improve communication.
• Create a monthly staff newsletter and assist in program design/evaluation.

Skills

Interpersonal skills

Bilingual Spanish/English

Crisis management

Confidentiality

Problem solving

Team collaboration

Communication skills

Education

Master's in Social Work

Job description

Title: Client Care CoordinatorLocation: New York City Metropolitan AreaReports to: Director of Legal ServicesClassification: ExemptEmployment Type: Full-time (35 hour per week)Role Summary: The Client Care Coordinator will work with clients in order to help them deal with issues involving their mental and emotional health as it pertains to their housing situation, which could include alcohol and substance abuse issues. In the context of mental health counseling, the Client Care Coordinator can have a huge impact on the individual during the course of their court case to ensure compliance and improve outcomesPrimary Job Responsibilities/Duties:The job duties of the Client Care Coordinator include, but are not necessarily limited to, the following:Providing emotional and mental health counseling to individuals facing eviction.Building strong rapport with clients and making accurate assessments of their problems whether mental/emotional or physical in the case of substance abuse.Responsible for assessing clients and referring clients to an appropriate agency for further assistance upon completion of the housing court case.Keeping detailed and concise records of each client during the course of their counseling.Provide effective treatment planning and assist clients in successfully maintaining their housing or being relocated to more appropriate housing.Evaluate crisis situations and apply appropriate interventions .Assist in the detection of “at risk” clients and development of plans to prevent further psychological or physical deteriorationProvide consultation and brief intervention for psychological/psychiatric problems and/or disorders.Actively participate in meetings that support the positive outcome of the client’s court case.Develop and maintain liaison relationships with community resources, specifically other behavioral health and substance abuse agencies for possible referrals of clients needing long term care.Provide support to legal staff with difficult clients by reaching out to said clients via phone, letter, email or in person home visits to determine why the client is not communicating with the staff.Participate fully in legal departmental meetings and other agency meetings as warranted.Create a monthly newsletter for the staff.Assist in departmental tasks, including programmatic and infrastructure design, implementation, and evaluation.Ability to work in a stressful setting and assist clients facing eviction with maintaining their housing by providing the client services to enable a positive outcome of their case.Conduct home visits to assess client and determine if referrals to outside agencies are needed and determine best case plan to assist tenant in achieving positive outcome with their court case.Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City, as needed.Work Environment / Schedule Requirements:Office setting with regular exposure to computer screens and moderate noise levels.May be required to work on or during evenings, weekends, and holidays.Qualifications:Masters in Social Work.Strong interpersonal skills with the ability to be compassionate and firm and maintaining confidentiality at all times.Knowledge of community resources.Ability to solve problems, make decisions, resolve conflicts and listen.Ability to deal calmly in crisis situations.Proven ability to work collaboratively well with diverse groups.Proven ability to handle multiple tasks effectively under pressure.Strong organizational skills, detail-oriented, and efficient.Maturity, integrity, and sound judgment.Bilingual Fluency (Spanish/English) is preferredMust be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening to be appointed.This position may be subject to a series of investigations before and after appointment.Equal Employment OpportunityNAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to [e-mail] with the Subject “Reasonable Accommodation Request.”Competitive Benefits PackageComprehensive Health, Dental and Vision Benefits for full-time employees403(b) Retirement Savings PlansLoan Forgiveness Programs for eligible employeesPaid Holidays and VacationPaid Time-offVol Life Insurance and AD&DTerm Life and AD&D insuranceLong Term DisabilityEmployee Assistance Program support (EAP)Commuter Benefits ProgramAflac: Short-Term Disability, CA, Accident and HospitalEmployee Discount ProgramFalse StatementsMisrepresentation of your experience, skills, education, or other qualifications, or submission of false/fraudulent information or documentation during or after the application process may result in the rejection of your application or termination of your employment.At-Will Employment DisclaimerWhile we sincerely hope to form a long and mutually beneficial working relationship, NAICA is an at-will employer. Therefore, employment is subject to termination at any time, with or without notice or cause, at the discretion of you or the organization.Physical Requirements:Ability to walk, stand, kneel, crouch, and bend over.Ability to lift, reach, and handle objects weighing up to 25 pounds.Ability to sit at a desk and work on a computer for prolonged periods.Ability to travel to different locations within New York City, as needed.Work Environment / Schedule Requirements:Office setting with regular exposure to computer screens and moderate noise levels.May be required to work on or during evenings, weekends, and holidays.Qualifications:Master's degree in Social Work.Strong interpersonal skills with the ability to be compassionate and firm and maintaining confidentiality at all times.Knowledge of community resources.Ability to solve problems, make decisions, resolve conflicts and listen.Ability to deal calmly in crisis situations.Proven ability to work collaboratively well with diverse groups.Proven ability to handle multiple tasks effectively under pressure.Strong organizational skills, detail-oriented, and efficient.Maturity, integrity, and sound judgment.Bilingual Fluency (Spanish/English) is preferredMust be able to read, speak, write, and understand English for administrative purposes.Must pass drug screening to be appointed.This position may be subject to a series of checks before and/or after appointment.