Client Care Coordinator

Avid Health at Home

Maysville, Northern (KY, KY)

Hybrid

USD 42,000 - 54,000

Full time

13 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Competitive pay

Weekly pay

Flexible schedules

Shift differential

Paid time off

Holiday pay

Employee referral bonus

401K with company match

Paid training

Job summary

Avid Health at Home in Maysville, Kentucky is hiring a Care Coordinator to manage daily coordination and scheduling of field staff for the Buffalo Trace Region.

The Client Care Coordinator will maintain current client services and intake new clients in the EMR, ensuring ADLs and IADLs are met by the interdisciplinary team. Based at the Maysville branch, this role offers stable hours and opportunities to work with clients and families while upholding HIPAA and quality standards.

Qualifications

College degree preferred or equivalent work experience.
CNA license preferred.
Minimum of two years’ related experience required.
Bi-lingual English/Spanish a plus.

Responsibilities

Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
Manage intake coordination tasks from all referral sources while seeking new referral opportunities to support branch growth.
Maintain accurate client schedules by learning field employees’ availability and skill levels to meet client needs.
Ensure client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergencies.
Manage client/contract satisfaction with high levels of customer service, communication, and documentation.
Build relationships with clients to ensure adherence to care plans and client safety.
Document all communications with clients, families, health plan providers, and staff in a timely manner to ensure continuity of care.
File employee and client paperwork within 7 days of documentation into EMR.
Manage time and attendance of field staff and ensure EVV compliance for payroll and billing.
Review EVV data and process weekly payroll for branch staff.
Ensure timely collection of timesheets for schedules with EVV issues.
Audit field notes and EVV data for compliance with ADL/IADL needs.
Orientate and supervise field staff to client care plans and provide training as needed.
Coordinate with Recruitment and Compliance on staffing needs.
Monitor compliance with annual health and training requirements.
Support recruitment by distributing applications and forwarding to HR.
Run reports from EMR to track KPI goals and expectations.
Follow policies and HIPAA regulations.

Skills

MS Word

MS Excel

Windows OS

Typing 35 wpm

Data entry

EMR system

Education

College degree preferred

CNA license preferred

Tools

EMR system

Job description

Description

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

JOIN OUR TEAM!!!

Avid is hiring a Care Coordinator for our Maysville branch, servicing our Buffalo Trace Region. This position is available immediately.

The role of the Care Coordinator (CC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CC is responsible to maintain current client services and intake of new clients to agency. CC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team.

This position will be based out of the Maysville Branch and covers our Buffalo Trace Region.

We have a stable client census with consistent assignments and hours, offering you the ability to work with clients and their caregivers long-term.

Employee Role: Client Care Coordinator (CCC)

The role of the Client Care Coordinator (CCC) is to provide the day-to-day coordination and scheduling of quality and qualified field employees with clients. The CCC is responsible for maintaining current client services and intake of new clients to the agency. CCC is held accountable to communicate and update all client care information into agency EMR system to ensure clients’ Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) needs are met by all members of the interdisciplinary team.

Reporting To:

Operations Manager

Wage/Hour Classification:

Non-Exempt

Essential Job Responsibilities:

Participate in all general office administrative operations including on-call responsibilities to ensure business continuity.
Manage intake coordination tasks from all referral sources while continuing to seek new referral opportunities to support branch operational growth goals.
Maintains accurate client schedules by learning and familiarizing self on field employees’ availability and their respective skill level to effectively meet client’s level of care needs.
Ensures client schedules are covered daily for new intakes and shift replacements due to staff PTO, sicknesses, and emergency call outs.
Manage client/contract satisfaction with the highest level of customer service standards, communication, and documentation.
Build relationships with clients to encourage compliance with care plans and client safety.
Ensure all forms of communication with clients, families, health plan providers, and field employees are documented timely to promote continuity of care across all interdepartmental functions.
File all employee and client paperwork as appropriate within 7 days of documentations into agency EMR.
Manage time and attendance of field employees and ensure daily compliance with Electronic Visit Verification (EVV) requirements for timely payroll and billing processing.
Review EVV data and process weekly payroll for all branch field employees.
Ensure timely collection of timesheet records for schedules with unsuccessful EVV records.
Conduct audit review of field employees’ visit notes and EVV data to ensure compliance with client’s ADL and IADL needs.
Orientate and supervise field employees to client care plans and provide remedial training and mentoring as needed.
Work with Recruitment and Compliance departments to communicate recruitment needs.
Manage and monitor field employees to ensure compliance with state, federal, and contractual annual health and training requirements.
Support branch recruitment efforts by distributing applications to potential new hires and forward completed forms to Regional Recruiter or Human Resources to process.
Run reports and utilize data from EMR to manage individual KPI goals and expectations.
Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
All other duties as assigned.

ADA Requirements:

Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.

Requirements

Qualifications:

Education: College degree preferred or equivalent work experience.
Licensure/Certification: CNA license preferred.
Travel: Travel is required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
Work Experience: Minimum of two years’ related experience required. Working knowledge of commonly used medical concepts, practices, and procedures preferred.
Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed while on call.
Skills and Additional Requirements:
Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills
A specific understanding of geographical/cultural requirements of branch office is preferred.
Satisfactory verbal and written communication skills.
Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently.
Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision.
Language: Bi-lingual – English/Spanish a plus.

You bring a lot to the table, and so do we!

Avid Health at Home is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law

Work Location: Hybrid (In person & on the road)

Job Type: Full Time

Job Types: Part-time, PRN

Benefits