Client Care Associate

Illumination Health + Home; Stanton (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A non-profit organization focused on addressing homelessness is seeking a Client Care Associate. This entry-level role involves assisting clients in emergency shelters, ensuring a safe and welcoming environment, and providing immediate support and resources. Ideal candidates are proactive problem solvers with a high school diploma and bilingual skills.

Benefits

Medical Insurance funded up to 91% by Illumination Foundation

Dental and Vision Insurance

Life, AD&D and LTD Insurance

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

Qualifications

• 1 year relevant experience preferred.
• Basic computer skills, including emails and spreadsheets.
• Bilingual in English and Spanish.

Responsibilities

• Assist with client intakes and address immediate shelter needs.
• Maintain cleanliness and orderliness of shelters.
• Conduct safety checks and support clients' daily needs.

Skills

Bilingual in English and Spanish

Basic computer skills

Problem-solving

Education

High School Diploma or equivalent

Job description

2 days ago Be among the first 25 applicants

Full Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description:

The Client Care Assoicate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed. Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.

Full Job Description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description:

The Client Care Assoicate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed. Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.

The pay range for this role is $18.00 - $20.00 per hour.

Responsibilities:

Client Care:

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare
• Address any after-hours client concerns.
• Communicate after hour emergencies to management
• Conduct curfew checks
• Monitor sites for any safety concerns
• Ensure daily chores are completed and shelter participants maintain a clean-living environment
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards
• Assist with distributing donations throughout all shelter sites
  
  

Facility Upkeep:

• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs
• Dispose of all trash accumulated within the facility
• Ensure shelters are stocked with necessary items
  
  

Physical Demands:

The following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to operate all equipment necessary to perform the job and to move or lift up to 35 pounds
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling
  
  

Minimum Qualifications/Preferred Experience:

• High School Diploma or equivalent
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets
• Bilingual in English and Spanish
• 1 year relevant experience
  
  

Benefits:

• Medical Insurance funded up to 91% by Illumination Foundation (Options: Kaiser and Blue Shield)
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Internet Publishing

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