Client Care Associate

Illumination Health + Home; Santa Ana (CA); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Life, AD&D and LTD Insurance

Job summary

Illumination Health + Home is seeking a Client Care Associate in California to support shelter clients and maintain a safe, welcoming environment. You will assist with intakes, prep rooms for families, and coordinate with shelter staff to address needs.

The role also involves daily cleaning, safety checks, and distributing donations across sites. A high school diploma, basic computer skills, and bilingual English/Spanish are preferred; 1 year of relevant experience is desirable.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills including email and spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
• Bilingual in English and Spanish.
• 1 year relevant experience.

Responsibilities

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare.
• Address any after-hours client concerns and inform management as necessary.
• Communicate after hour emergencies to management.
• Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• Ensure daily chores are completed and shelter participants maintain a clean-living environment.
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• Assist with distributing donations throughout all shelter sites.
• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.

Skills

Bilingual (English/Spanish)

Basic computer skills

Customer service experience

Education

High School Diploma or equivalent

Job description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non‑profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Pay range is $20-21/hour. Monday - Friday 10am-6:30pm.

Role

The Client Care Associate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed.

Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.

Responsibilities

Client Care:

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on‑site and perform walk‑throughs of family shelters to ensure client safety and welfare.
• Address any after‑hours client concerns and inform management as necessary.
• Communicate after hour emergencies to management.
• Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• Ensure daily chores are completed and shelter participants maintain a clean‑living environment.
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• Assist with distributing donations throughout all shelter sites.

Facility Upkeep:

• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.
• Dispose of all trash accumulated within the facility.
• Ensure shelters are stocked with necessary items.
• Visit various sites.

Expectations

Demonstrate a commitment to Illumination Foundation’s mission and core values, while developing and maintaining respect and harmony with all employees and management.

Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others.

Set and maintain healthy boundaries with clients.

Answer phone calls and emails in a professional and timely manner.

Must comply with Illumination Foundation dress code policy.

Exercise good judgement and utilize best practices when working with clients.

Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.

Models openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Health + Home.

Must maintain confidentiality of work‑related information and materials.

Must accept personal responsibility and accountability for performance of duties.

Possess a full understanding of the needs of the low‑income/homeless population.

Effectively using interpersonal and communications skills including tact and diplomacy.

Ability to work with a multidisciplinary team, clients, and general public.

Ability to work independently, manage time effectively, prioritize and exercise good judgment with minimal supervision.

Maintain and execute confidential information according to HIPAA standards.

Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable, Compassion, Quest for Knowledge and Critical Thinking, Client‑Centered Care, Innovation, Advocacy, and Stewardship and Compliance.

Preferred Experience/Minimum Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
• Bilingual in English and Spanish.
• 1 year relevant experience.

Benefits

• Medical Insurance fundedby Illumination Health + Home(Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans