Client Care Assistant

WSAudiology; Woodbridge Township (NJ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO

401k Matching Program

Tuition Reimbursement

Discount Programs for Hearing Aids

Diversity & Inclusion Initiatives

Job summary

A leading hearing aid company is looking for a Client Care Assistant in Woodbridge Township, NJ. This role involves managing client communication and appointment scheduling. Candidates should have customer service experience and strong communication skills. Bilingual Spanish preferred. The position offers flexible shifts and a comprehensive benefits package.

Qualifications

• Experience in customer service is essential.
• Ability to communicate clearly and concisely.
• Strong de-escalation skills are required.

Responsibilities

• Answer inbound calls from clients and prospects.
• Utilize persuasive communication techniques for outbound calls.
• Schedule appointments for Hearing Aid Evaluations.

Skills

Customer service experience

Strong de-escalation skills

Clear communication

Ability to work independently

Education

High school diploma or equivalent

Job description

Client Care Assistant- (Spanish-Bilingual and non-bilingual positions available)

Join to apply for the Client Care Assistant- (Spanish-Bilingual and non-bilingual positions available) role at WSAudiology

Client Care Assistant- (Spanish-Bilingual and non-bilingual positions available)

3 weeks ago Be among the first 25 applicants

Join to apply for the Client Care Assistant- (Spanish-Bilingual and non-bilingual positions available) role at WSAudiology

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

• Location – Remote
• Positions to fill – 8 (Spanish-Bilingual and non-bilingual positions available)
• Shifts – Flexible Shifts available
  

ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

• Location – Remote
• Positions to fill – 8 (Spanish-Bilingual and non-bilingual positions available)
• Shifts – Flexible Shifts available
  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Quickly answers inbound calls from clients/prospects with appointment inquiries and/or requests regarding products /services.
• Performs outbound calls to leads and existing clients, following established outbound call protocols and utilizing persuasive communication techniques.
• Utilizes sales ability to convert calls to qualified appointments.
• Maintains positive and friendly demeanor while providing efficient and courteous services.
• Maintains knowledge of marketing campaign, uses CRM information and training to recognize opportunities for Hearing Aid Evaluation and/or Product Discussion appointments.
• Works to overcome objections and schedule revenue generating appointments during every opportunity phone call
• Maintains basic knowledge of Hearing Aid Insurance plans and follows instructions to provide simple overview of HearUSA managed care plans as applicable
• Handles Client SMS and email responses, website chat and any additional Client Care Department tasks as assigned
• Participates in team meetings and completes all assigned training.
• ;Adheres to scheduled lunches, breaks and attendance policies .Reports any technical system issues as they occur.
• Follows defined processes to report any client complaints or negative client phone call interactions.
• Follows business and scheduling rules , system processes and department/company policies as defined by HearUSA leadership.
• Maintains client, employee and business confidentiality and adheres to HIPAA guidelines.
• Utilizes Bilingual Spanish (or other language) skills to assist Spanish speaking (or other language) clients and schedule appointments as applicable per Client Assistant bilingual status as submitted during HearUSA employment application process.

REQUIREMENTS:

• High school diploma or equivalent required
• Customer service experience required
• Must have consistent positive and enthusiastic demeanor.
• Strong de-escalation skills required
• Ability to work quickly, efficiently and independently.
• Ability to communicate clearly, concisely and accurately.
• Willingness to learn new computer programs and processes.
• Willingness to work within specified business rules, phone call scripting and performance standards.
• Willingness to continue to learn and refine new skills.

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pays: $18 - $20hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

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