Client Care Advocate — Escalations & Support

Ncr; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Job summary

NCR Atleos seeks a dedicated customer support professional to assist agents, manage daily scheduling, and monitor QA for agent performance. The role involves diagnosing ATM-related issues, liaising with Technical Support and Account Managers, and ensuring accurate ticket records.

You will handle inbound/outbound calls and maintain high service levels. Ideal candidates will have strong communication, multitasking abilities, and experience with call handling in fast-paced environments.

Qualifications

• Experience in customer support or call-center environments.
• Ability to diagnose problems and guide clients to resolution.
• Strong written and verbal communication skills.

Responsibilities

• Assist Agents with questions and escalations.
• Handle daily schedule such as lunches and breaks.
• Quality Assurance monitoring on agents.
• Ability to understand the current state of ATMs to diagnose problems.
• Act as liaison between Technical Support, Account Managers and other Cardtronics personnel to resolve escalated issues.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Call handling

Tools

Ticketing systems

CRM software

Phone systems

Job description

NCR Atleos seeks a dedicated customer support professional to assist agents, manage daily scheduling, and monitor QA for agent performance. The role involves diagnosing ATM-related issues, liaising with Technical Support and Account Managers, and ensuring accurate ticket records.

You will handle inbound/outbound calls and maintain high service levels. Ideal candidates will have strong communication, multitasking abilities, and experience with call handling in fast-paced environments.