Client Care Advisor - Fort Worth

Honor; Dallas, Fort Worth (TX, TX); On-site; USD 46,000 - 68,000; Full time

Job summary

Honor Technology is seeking a Client Care Advisor to guide families through choosing and starting in-home care. The role blends consultative sales, care coordination, and relationship management to move inquiries to service starts and ongoing engagement.

You will conduct in-person consultations, ensure smooth onboarding, and stay connected with clients for reassessments and ongoing quality care—travelling extensively across Tarrant County to support families.

Qualifications

• Experience in consultative sales or care coordination is preferred.
• Strong relationship-management and client-facing communication skills.

Responsibilities

• Lead high-quality consultations to understand client needs, urgency, and readiness, and translate that into clear care plans.
• Guide families from initial inquiry through service start and beyond, ensuring smooth onboarding.
• Maintain ongoing client engagement with reassessments and adapted care as needs evolve.
• Collaborate with scheduling and operations to ensure reliable execution and thorough documentation/compliance.
• Aim for high consult-to-start conversions, client satisfaction, and long-term retention.
• Spend significant time in the field for in-person consultations, service starts, and quality visits; handle sensitive family dynamics and after-hours calls.

Job description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in‑home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role:

The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.

You will lead high‑quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement.

Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance.

Success in this role is measured by consult-to-start conversion, client satisfaction, and long‑term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence.

This role includes significant time in the field, including in‑person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after‑hours situations.

This role requires ~75+% travel in the field across TarrantCounty,