Client Billing Account Manager

Natera, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare diagnostics company is seeking a Client Billing Account Manager to manage client billing accounts, resolve issues, and improve revenue cycle efficiency. The ideal candidate will have at least 3 years of medical billing experience and proficiency in Oracle and Salesforce. Benefits include comprehensive medical and dental plans. Join us to contribute to innovative genetic testing solutions.

Benefits

Comprehensive medical, dental, and vision plans

Life and disability plans

Inclusive workplace environment

Qualifications

• At least 3 years of experience in medical billing and collections.
• Experience with Oracle and/or Salesforce preferred.

Responsibilities

• Manage client billing accounts and resolve issues.
• Communicate with clients to address unpaid invoices.
• Collaborate with internal teams to resolve billing delays.
• Analyze billing trends and implement process improvements.
• Ensure compliance with HIPAA regulations.

Skills

Medical billing systems

Oracle

Salesforce

Microsoft Excel

Communication skills

Organizational skills

Education

Healthcare related field of study or equivalent experience

Job description

The Client Billing Account Manager will be responsible for building and maintaining collaborative and productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.

PRIMARY RESPONSIBILITIES:

• Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
• Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
• Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client. Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
• Performs other duties as assigned.

QUALIFICATIONS:

• At least 3 years of experience in medical billing and collections.
• Experience with Oracle and/or Salesforce preferred.
• Healthcare related field of study or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency with medical billing systems, Oracle, Salesforce, Microsoft Excel, medical terminology and basic procedure coding knowledge.
• Strong communication and interpersonal skills to effectively interact with customers regarding their accounts.
• Excellent organizational skills to manage a large volume of customer accounts.
• Ability to navigate across multiple customer demands and balance competing priorities successfully.
• Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner.
• Ability to solve problems using critical thinking skills.
• Maintains confidentiality of sensitive information.
• Analytical skills required.
• Ability to think critically and identify the impact across the revenue cycle with a solution oriented approach.
• Ability to develop, implement and produce analysis and reports

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

WHAT WE OFFER

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives.