Client Associate/Registered Client Associate (Edina)

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision, life insurance

Paid time off

Job summary

RBC Wealth Management is seeking a Client Associate/Registered Client Associate to support financial advisors and clients in a fast-paced, collaborative branch environment. You will handle account documentation, onboarding, and respond to client inquiries with a client-first mindset.

You will also assist with transfers, trades, and communications while ensuring compliance and data integrity. This role emphasizes relationship-building, timely problem solving, and contributing to advisor

Qualifications

• Bachelor's degree or job-related experience.
• 2+ years of customer service experience in a full-time role.
• Strong communication, organizational and client service skills.
• Attention to detail and efficiency for advisors.
• Series 7 and 66 licenses or willingness to obtain within 12 months.
• Ability to adapt to changing business and technology environments.

Responsibilities

• Build and maintain professional client relationships by assisting with account questions.
• Handle account inquiries and escalate to financial advisors as needed.
• Ensure compliance by obtaining and maintaining required documentation.
• Facilitate transfers of funds and securities, process checks, wires and ACHs promptly.
• Maintain confidentiality in line with RBC's Code of Conduct.

Skills

Customer Service

Relationship Management

Oral Communication

Attention to Detail

Sales Opportunities

Team Collaboration

Problem Solving

Perseverance

Client Knowledge

Product Knowledge

Education

Bachelor's degree

Job description

What is the opportunity?

Embrace RBC Wealth Management's core values and inclusive culture as an integral part of our branch serving financial advisors and our clients. As a Client Associate/Registered Client Associate, become a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to help our advisors manage and grow their business. Demonstrate a client first approach as you meet compliance standards, research and resolve problems, onboard new accounts, process and maintain account records, implement technology changes and prepare correspondence in a fast paced, professional and collaborative environment.

At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you.

What will you do?

• Build and maintain professional relationships with clients by assisting them and answering account questions.
• Take initiative to handle account inquiries and customer needs and elevate to financial advisors when appropriate.
• Adhere to compliance standards by obtaining and maintaining appropriate account documentation and communicating with clients about items needed.
• Facilitate the transfer of funds and securities, complete trades in client accounts, and process checks, wires and ACH’s in a timely manner.
• Maintain confidentiality in accordance with RBC's Code of Conduct.

What do you need to succeed?

Must-have

• Bachelor's degree or job-related experience
• 2+ years of customer service related experience in a full time employee capacity required.
• Strong soft skills including verbal and written communication, people, organizational, and client service skills
• Attention to detail coupled with the mindset of how you can make advisors more efficient and effective
• Series 7 and 66 (or 63/65) licenses or the willingness to get licensed within 12 months of hire
• Ability to adapt to a rapidly changing business and technology environment

Nice-to-have

• Current FINRA registrations
• Financial services experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

Job Skills

Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities

EEO Statement

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.