Client Advocate Program Administrator

Ohio; Gallipolis (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading state organization in Ohio as a Client Advocate, where you'll play a crucial role in promoting and protecting the rights of residents in state-operated facilities. You'll develop policies, provide advocacy services, and ensure compliance with laws while enjoying comprehensive benefits including medical coverage, retirement plans, and generous paid time off.

Benefits

Medical Coverage

Dental, Vision, and Basic Life Insurance

Paid time off

Ohio Public Employees Retirement System

Deferred Compensation

Qualifications

• 12 months of experience in advocating and delivering client rights services.
• Experience with persons who have been abused, neglected, or diagnosed with mental illness.

Responsibilities

• Plans and coordinates facility-wide client advocacy programs.
• Provides client advocacy services in accordance with state and federal laws.
• Prepares reports and maintains records related to advocacy.

Skills

Human Services

Education

Undergraduate program in social work or mental health technology

Job description

What You'll Do:

Plans, implements, and coordinates facility-wide client advocacy programs for persons who temporarily or permanently reside in state-operated residential facilities. Develops policies and procedures to promote and protect human rights; monitors and evaluates facilities' compliance with laws and accreditation standards; establishes mechanisms for resolving client advocacy issues; ensures availability of internal and external services for all clients; provides consultation, training, and technical advice to department heads, staff, and volunteers regarding advocacy laws and procedures.

Provides client advocacy services in accordance with state and federal laws and rules, explaining the availability of advocacy and clients' rights services, providing written materials to new patients, their families, and interested parties; investigating clients' advocacy problems, inquiries, and complaints related to treatment, personal needs, or environment; conducting daily rounds to check on clients; reviewing incident reports for adverse trends; ensuring clients have legal representation at hearings and that due process is followed.

Prepares reports for facility administration and central office; maintains files, records, and correspondence; responds in writing to advocacy-related correspondence.

Attends meetings related to client advocacy; collaborates with the facility's citizen's advisory board, legal rights services, and other monitoring groups; represents the facility on patient rights matters; serves as an advocacy liaison with local, state, and federal agencies; speaks before community service agencies.

What’s in it for you:

At the State of Ohio, we care for Ohioans and provide a variety of quality, competitive benefits to eligible employees. For a full list of benefits, visit our Total Rewards website. Our benefits include:

• Medical Coverage: Quality, affordable medical benefits through the Ohio Med PPO plan.

• Dental, Vision, and Basic Life Insurance: Premiums are free after one year of continuous service.

• Time Away From Work and Work/Life Balance: Paid time off, including vacation, personal, sick leave, 11 paid holidays, and childbirth/adoption leave.

• Ohio Public Employees Retirement System: OPERS is the retirement system for State of Ohio employees. Employees contribute 10%, and employers contribute 14%. More info at OPERS website.

• Deferred Compensation: A voluntary 457(b) retirement savings plan. Details at Ohio Deferred Compensation website.

Ohio is committed to disability inclusion and reasonable accommodations in accordance with the ADA and applicable laws.

Minimum Qualifications: Completion of an undergraduate program in social work or mental health technology; 12 months of experience in advocating and delivering client rights services for persons who have been abused, neglected, or diagnosed with mental illness, developmental disabilities, or behavior disorders. Alternatively, an equivalent combination of education and experience.

Job Skills: Human Services