Client Advocate, LGBTQ+ Ending the Epidemic (ETE)

CAMBA; New York (NY); On-site; USD 43,000; Full time

Job summary

A leading community organization in New York City is seeking a Client Advocate to support individuals at risk for HIV. The role involves recruiting clients for interventions, conducting outreach, and assisting with social services. Candidates should have strong communication skills and experience in relevant fields. The position offers a comprehensive benefits package and a commitment to diversity and inclusion.

Benefits

Health Insurance

Dental Insurance

403(b) Retirement Plan with Employer Match

Paid Time Off

Paid Holidays

Qualifications

• Two years of relevant experience in a mid-sized organization.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Recruit clients into interventions for sexual health and social services.
• Conduct outreach activities at high-risk venues.
• Assist clients in completing intake applications and forms.

Skills

Communication

Computer Literacy

Outreach

Tools

Microsoft Office Suite

Job description

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth.CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Ending the Epidemic Program aims to reduce transmission of HIV among populations at risk in Brooklyn. The program will focus on men who have sex with men (MSM) and transgender women of color and will reach out to all populations at high risk in the borough, including the following: Black and Latine MSM; individuals engaging in transactional sex; persons with HIV-positive partners; and Black and Latine men and women in high prevalence neighborhoods. The program will include two components: an online targeted outreach campaign to reach out to clients and a new media campaign. Both seek to increase awareness of combination prevention – especially biomedical interventions like pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP) – and recruit clients into a multi-pronged intervention. The intervention will consist of the following components: online targeted outreach activities through engaging targeted individuals in risk assessment and a brief intervention; delivering Combination Prevention Education sessions addressing PrEP/PEP, consistent condom use, risk reduction practices, and the importance of regular STI and HIV testing; conducting linkages to services, including referrals to, other CAMBA HIV prevention programs, clinical providers of PrEP/PEP, in-person and at-home HIV testing, as well as social services; benefits navigation; and follow-up with clients who do not link to PrEP/PEP services

Position: Client Advocate

Reports To: Assistant Program Manager

Location: 1259 Flatbush Avenue Brooklyn, NY 11226

What The Client Advocate Does:

• Recruit clients into multi-pronged interventions consisting of sexual health and social services support
• Recruit gay and non-gay identified young men who have sex with men (MSM) And Trans & Non-Binary People, of color for group and individual HIV/STD/Hepatitis C testing, PEP and PrEP services and risk reduction counseling.
• Promote the program and deliver HIV Prevention Biomedical Interventions to clients through gay hook-up apps (e.g., Grindr, Jack’d, Hornet, Adam4Adam) social media.
• Assist program staff to facilitate intakes.
• Create and post content for social marketing campaigns addressing HIV prevention and other health concerns for MSMoC.
• Conduct outreach activities at high-risk venues to market the program to recruit new clients and re-engage former clients.
• Develop action plans with clients enrolled in navigation or support services
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• In collaboration with program staff, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
• Escort clients to appointments (educational, medical, social service, etc.).
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Create and maintain client files and make copies of all client documents.
• Prescreen clients over the telephone for eligibility and may schedule intake appointments.
• Assist clients in completing all CAMBA intake applications and forms.
• Schedule appointments for client with referral organizations.
• Input client data and client progress information into automated database.
• Participate in evaluation activities, such as conducting surveys with support group and event participants.
• Other duties as assigned.

Minimum Education/Experience Required:

• Sufficient education (English-speaking, reading, writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff.

Other Requirements:

• Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Good written & verbal communication.
• Computer literacy in Microsoft Office Suite.
• Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
• Experience and/or comfort conducting online outreach via social media and dating/”hook-up” apps and websites.
• Required to work occasional evenings/weekend days
• Bi-lingual English/Spanish (Preferred)

Compensation: $43,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week) (Monday-Friday 9AM-5PM)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.