Client Advocate Leader Meritain TPA Remote

Lensa; Springfield (IL); Remote; USD 82,000 - 183,000; Full time

Job summary

A leading health solutions company is seeking a Client Services Manager to oversee client advocate teams, enhance customer service delivery, and drive continuous process improvement. This role requires strong leadership, collaboration, and problem-solving skills, with a focus on the healthcare industry. The ideal candidate will have over five years of experience and a bachelor's degree, contributing to a team dedicated to transforming healthcare for millions of Americans.

Benefits

Medical plans

401(k) with matching

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Minimum 5+ years of client service or account support experience.
• Healthcare industry experience and knowledge.

Responsibilities

• Manage a team of 8-10 client-facing employees.
• Lead projects supporting continuous process improvement.
• Collaborate with partners to analyze industry challenges.

Skills

Leadership

Problem Solving

Collaboration

Decision Making

Education

Bachelor's degree

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, CVS Health, is seeking professionals. Apply via Lensa today!

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Position Summary

Provides strategic oversight to client services advocates and manages the overall direction of client advocate teams. Drives continuous process improvement and implements strategies to enhance customer service delivery. Cultivates strong relationships with Field Account Executives, Account Managers, Brokers, and Plan Sponsors. Understands and exceeds service levels, shares process improvements, discusses plan operations, identifies service gaps, determines root causes, and develops solutions. Leads resolution of customer-specific issues in collaboration with other areas.

What You Will Do

• Communicate direction for a team of approximately 8-10 client-facing employees, ensuring methods align with organizational goals.
• Identify process design issues and synthesize findings to generate solutions.
• Lead projects supporting continuous process improvement.
• Develop escalation standards and evaluate operational metrics with key business partners, including executive reviews.
• Act as an advocate for clients and brokers, championing departmental positions.
• Collaborate with internal and external partners to analyze industry challenges, identify solutions, and stay current with processes across operations, account management, clinical services, and claims adjudication.
• Implement strategies to ensure compliance with standards and regulations.
• Partner proactively with operational departments to troubleshoot and escalate issues.
• Manage operational aspects of the team, including budget, performance, and compliance; develop workforce and succession plans.
• Demonstrate a growth mindset, fostering agility and development in oneself and others.

Required Qualifications

• Minimum 5+ years of client service or account support experience.
• Healthcare industry experience and knowledge.
• Proven leadership experience in managing teams, projects, or mentoring employees.
• Strong collaboration and teamwork skills.
• Effective execution, planning, and delivery skills.
• Excellent problem-solving and decision-making abilities.

Preferred Qualifications

• Candidates located in the Central or East Regions.
• Experience as a People Manager.
• Knowledge of TPA or Self-Insurance.

Education

Bachelor's degree preferred, along with specialized training or relevant professional qualifications.

Pay Range

The typical pay range for this role is $82,940 - $182,549. Actual offers depend on experience, education, location, and other factors. The role may include bonuses, commissions, or equity awards.

Benefits

Our comprehensive benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit CVS Health Benefits.

The application deadline is 05/23/2025. We consider applicants with criminal records in accordance with laws. CVS Health is an equal opportunity employer, committed to diversity and inclusion.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting